Media Coverage

Media Coverage

Has outsourcing lost its strategic relevance?
For more than 20 years, outsourcing and global delivery were at or near the top of the CIO to-do list. Strategically, outsourcing IT services allowed an enterprise to gain the essential capabilities it needed to endure the dramatic shifts of the last two decades – remediating billions of lines of code to support Y2K, creating first-generation websites, supporting the growth of the dotcom boom, optimizing the supply chain through massive ERP efforts and riding the giant digital transformation wave.
CIO
6/16/17

Top 5 Ways to Prevent Employee Burnout
ISG’s Stanton Jones has an answer, with the ongoing development of what he calls a “complexity concierge.”
HR Technologist
6/16/17

AI, data analytics: IT cos look for new skill sets in prospective employees
“Colleges do not have the right training facilities as of now. Companies have to skill their employees in cloud computing or robotic process automation scripting. Once the platforms being created by IT firms on these new technologies are mature, they can help in reskilling in a big way,” said Rajesh Gupta, partner, India Operation at ISG, a technology research and advisory firm.
Business Standard
6/13/17

Rethink How Humans and Machines Will Work Together
Productivity gains from automation are not resulting in job losses, but are enabling companies to redeploy employees to handle higher-value tasks and a greater volume of work.
InformationWeek
6/13/17

Unisys Named a Top 15 Sourcing Service Provider by Leading IT Advisory Firm ISG
Unisys Corporation (UIS) today announced that leading global technology research and advisory firm Information Services Group (ISG) has named the company a Top 15 Sourcing Standout.
MarketWatch
6/12/17

Atos Recognized as Global Leader in Application Transformation Services (ADM) by ISG
“Today’s ADM buyers, rather than being IT-centric, represent a more diverse set of functions within an organization. Each of them has unique challenges and requirements that differ from the traditional ADM service requirements of the past,” said Jan Erik Aase, director and principal analyst at ISG Research.
Business World
6/7/17

Adopting new business models crucial for Indian IT's survival
More US-based customers of these IT vendors look at a “completely different model” of services, said Rajesh Gupta, partner (India operations) at ISG.
Business Standard
6/5/17

IT firms look for new skill sets in prospective employees
“Colleges do not have the right training facilities as of now. Companies have to skill their employees in cloud computing or robotic process automation scripting. Once the platforms being created by IT firms on these new technologies are mature, they can help in reskilling in a big way,” said Rajesh Gupta, partner, India Operation at ISG, a technology research and advisory firm.
Business Standard
5/30/17

The globe's best outsourcing advisors, consultants and lawyers
The other returning members of the 20-strong selection were US group Information Services Group (ISG) and Zinnov Management Consulting.
Consultancy.uk
5/30/17

Big Data is Only One Component of Brand Experience
Today’s consumers not only expect to interact with brands, they expect brands to interact with them. That interaction, of course, is enabled by Big Data, which most people think of as the mountain of information being collected on us with every key stroke or swipe.
Sand Hill
5/23/17

ISG Index: EMEA service sourcing surpasses € 1 billion
The annual value of cloud-based services in the Europe, Middle East and Africa region surpassed €1 billion for the first time, a sign such as-a-service offerings are growing in importance across the world’s largest sourcing market.
E3zine
5/19/17

Channel companies lose customer scope to incumbency challengers
Recent research from ISG Insights™ indicates that more than 50 percent of enterprises will rely on subscription-based software-as-a-service (SaaS) and hybrid HR/HCM solutions as their primary HR system by the end of 2020.
HRO Today
5/18/17

Channel companies lose customer scope to incumbency challengers
"Expectations have moved beyond simply delivering the same services at a lower price," said Stanton Jones, director and principal analyst at ISG, who authored the research note.
SearchITChannel
5/18/17

Automation starting to generate productivity gains, but no major job losses yet
Business process automation is enabling companies to realise significant productivity gains in such areas as finance, accounting and HR, but it is not yet leading to broad job losses, according to a new study from tech research firm Information Services Group (ISG).
Workplace Insight
5/17/17

RPA in Contact Centers: How Ignorance and Fear Hinders Growth
Based in Bogota, Colombia, Mauricio Velasquez, an experienced services executive and a consultant at ISG, has seen that people in the region simply don’t understand what RPA is and what it can do, with many still envisaging an R2-D2 type robot that walks around the office.
Nearshore Americas
5/16/17

Automation Takes HR To The Next Level
While HR always has been the quintessential business support function- dealing with contracts, benefits, leaves and recruitment- today it is increasingly seen as a strategic partner involved in saving costs, security a higher return on its investment in talent and driving transformation.
Pulse Magazine
5/17

How to counteract another ‘Dyn-like’ attack
Jim Hurley, a distinguished analyst at technology research and advisory firm ISG, shares his insights on what enterprises using cloud-based as-a-services can do to work with their providers and reduce risks to their business from similar attacks.
CSO
5/11/17

Technology is advancing employees’ productivity
Increased productivity through task automation is the most important change to come from new technological advances – not job loss, according to the new technology firm ISG's Automation Index.
FM World
5/11/17

Report: 72% of companies will automate processes by 2019
Robotics Process Automation (RPA) has generated a 43% time reduction for processes like billing, credit, collections, according to an Information Services Group (ISG) study.
SupplyChain Dive
5/11/17

Automation 'isn’t causing broad IT job losses'
So rather than humans being displaced by machines, “humans are working alongside software robots, be they virtual agents or engineers,” says ISG’s director Stanton Jones.
Contractor UK
5/8/17

Automation increases productivity, not job losses
“Talk of automation is everywhere, but what is often missing from the conversation are details about what is actually happening today,” said Stanton Jones, director and principal analyst, ISG Research, and co-author of the report.
Digitalisation World
5/8/17

Outsourcing shows a mixed picture
John Keppel, partner and president of ISG, remains positive: “There is a lot to be positive about, with the EMEA market showing strength in both traditional sourcing and as-a-service contracting,” he said. “After a slow start, as-a-service continues to go from strength to strength. As a result of this and some robust activity in traditional sourcing, we expect high single-digit gains in the EMEA market for the rest of 2017.”
Intelligent Sourcing
5/8/17

Don't fear the robots, embrace the potential
"Automation is creating a polar shift in how work gets done," says ISG partner Craig Nelson. "While in the past humans have been supported by technology, we are now seeing a shift to technology being supported by humans to manage and operate business processes. This shift is eliminating much of the mundane cut-paste-and-compare work that humans manage in the cracks between enterprise systems."
MIS Asia
5/8/17

Don't fear the robots, embrace the potential
“Automation is creating a polar shift in how work gets done,” says ISG partner Craig Nelson. “While in the past humans have been supported by technology, we are now seeing a shift to technology being supported by humans to manage and operate business processes. This shift is eliminating much of the mundane cut-paste-and-compare work that humans manage in the cracks between enterprise systems.”
CIO
5/5/17

Don't fear the robots, embrace the potential
“Automation is creating a polar shift in how work gets done,” says ISG partner Craig Nelson. “While in the past humans have been supported by technology, we are now seeing a shift to technology being supported by humans to manage and operate business processes. This shift is eliminating much of the mundane cut-paste-and-compare work that humans manage in the cracks between enterprise systems.”
IT World
5/5/17

Outsourcing market hit by political uncertainty
John Keppel, partner and president of ISG, said: “There is a lot to be positive about, with the EMEA market showing strength in both traditional sourcing and as-a-service contracting.”
Supply Management
5/4/17

UK outsourcing market hits record levels
In its latest quarterly outsourcing index, Information Services Group (ISG) reported that outsourcing contracts worth €1.4 billion in total a year were awarded in the first quarter of 2017.
The Register
5/2/17

UK outsourcing market hits record levels
In its latest quarterly outsourcing index, Information Services Group (ISG) reported that outsourcing contracts worth €1.4 billion in total a year were awarded in the first quarter of 2017.
ACQ5
4/28/17

UK outsourcing market hits record levels
In its latest quarterly outsourcing index, Information Services Group (ISG) reported that outsourcing contracts worth €1.4 billion in total a year were awarded in the first quarter of 2017.
Out-Law
4/27/17

Wipro wins ISG's Challenge the Future 2017 award
For best in class smart automation capabilities Wipro announced that it has been recognised with the Challenge the Future 2017 award by Information Services Group, a leading global technology research and advisory firm.
Business Standard
4/26/17

Cloud-based IT services spending tops €1bn in Emea in first quarter
ISG president John Keppel said there was reason to be positive, with the Emea market showing strength in both traditional sourcing and as-a-service contracts.
ComputerWeekly
4/26/17

UK outsourcing market bounces back with biggest quarter ever
The UK outsourcing market has rebounded from Brexit uncertainty to register its biggest quarter on record, according to market watcher Information Services Group (ISG).
CRN
4/26/17

Keep Pace: 3 Ways Startups Outsource and Remain Productive
According to an Information Services Group study, traditional outsourcing fell 25 percent during the last quarter of 2016, in comparison to the last quarter of 2015.
Entrepreneur
4/26/17

EMEA as-a-service market reaches new heights
John Keppel, partner and president of ISG, said: “There is a lot to be positive about, with the EMEA market showing strength in both traditional sourcing and as-a-service contracting. After a slow start, as-a-service continues to go from strength to strength. As a result of this and some robust activity in traditional sourcing, we expect high single-digit gains in the EMEA market for the rest of 2017.”
The C Suite
4/26/17

Digital Mailboxes: Is There Real Demand?
For the past six or seven years, there has been much talk about digital mailboxes but few published examples of enterprises using them. During a recent request for proposal (RFP) process, three of the leading providers in the financial and transactional print services space presented digital mailboxes as part of their solutions.
Document Strategy
4/25/17

HR is accelerating adoption of cloud and SaaS technology models
According to Debora Card, Partner of HR Technology and Delivery Strategies at ISG, "The strategic shift to cloud-based HR systems requires strategic planning and an enterprise-wide willingness and ability to execute. Organisations need to develop and staff three- to five-year transition strategies as soon as possible. And they need to keep in mind that migration to SaaS/cloud is not a one-and-done activity; rather, it is a series of ongoing transformations. Enterprises need to plan for continuous change in providers, solutions and how those solutions are used in house. Alignment with enterprise business requirements will demand ongoing, dedicated resources."
Consultancy
4/24/17

11 technologies developers should explore now
“The workplace of the future is integrating intelligent apps into the day-to-day workplace to enhance overall productivity. We’re seeing significant levels of automation in IT that are driving 40 to 50 percent productivity improvements,” says Steve Hall, a partner at research firm ISG. “With the broad movement of enterprise workloads to the public cloud and the integration of automation and intelligent applications, IT organizations are being reshaped.”
TechWorld
4/24/17

Indian IT firms face more lawsuits with changing business environment
“Regulations and compliance becoming more stringent and investor communities after the client for a technology transformation. On the other hand, things like automation and use of digital technologies prompt investors of these clients to ask questions on faster technology implementation,” said Rajesh Gupta, India Partner at Research firm ISG.
Business Standard
4/21/17

Report: Cloud-based HR systems continue to grow
“The functionality and capability of SaaS is so much better than older ‘on-premise’ solutions, so companies have a strong desire to move in that direction,” Debora Card, ISG’s Detroit-based partner of HR technology and delivery strategies and one of the report’s authors, said in an interview.
The Stamford Advocate
4/20/17

Indian techies are losing out on all major markets
“From an IT industry perspective, there will definitely be a challenge,” said Rajesh Gupta, India operations partner at consultancy ISG. He said outsourcing deals where IT services providers have been trying to send low-cost resources to foreign markets will be impacted. “Some have already started hiring locally, due to which cost is definitely going to increase. These service providers are going to start negotiating those deals as they come up for renewal.”
Economic Times
4/19/17

Making Digital Transformation Work With IT Cost Management And TBM
In an ISG Insights™ paper we recently co-authored titled 'Driving Digital Strategy Through TBM – A Four-Step Approach,' we outline four steps to address the common challenges companies often face in their digital transformation initiatives.
Innovation Enterprise
4/19/17

The robotics age has come to the mortgage industry
"We're creating software robots that mimic what humans do," said Mark Davison, a partner at technology research and advisory firm ISG, which specializes in RPA. "They can sign on to an application, make menu selections, make transactions, copy and paste information. When we build these software robots, we are replicating the current process."
National Mortgage News
4/11/17

IT firms face H-1B headwinds in Q4
"While they have been preparing for this eventuality, they need to move fast," says Dinesh Goel, partner, ISG, an outsourcing advisory group.
The Hindu Business Line
4/11/17

Q&A. AI and Robotics, Getting Smarter Rather than Tougher
DirectIndustry e-magazine interviewed Raun Kilgo, Director of the Robotic Process Automation division at technology research firm ISG.
DirectIndustry
4/6/17

After immigration curbs in major mkts, Indian IT needs to re-strategise
I think large companies will be a little more sensitive about using H-1B employees politically. They would not want to be seen as going around the administration,” said Dinesh Goel, partner and India Head at consultancy ISG.
Economic Times
4/6/17

Geopolitical Changes and Their Impact on Global Business Services
The certainty we once associated with globalization has suddenly come into question. Brexit in the European Union (EU), Duterte in the Philippines, isolationist candidates in the Netherlands and France, and a Trump presidency in the United States are all signs that voters aren’t supporting global trade as we’ve come to know it over the past 20 years.
Datamation
4/4/17

Accenture adds European Automation Brains and Brawn with Genfour Acquisition
Back in December 2016 we did gaze deeply into the automation crystal ball and suggested that similar to the acquisition of Alsbridge by ISG, the leading pure plays will be quickly absorbed by the leading management consultancies.
Enterprise Irregulars
4/4/17

4 things to know about the H-1B program
"What's changed over probably the past 10 years is the big push of the Indian heritage firms to use the H-1B program to bring in top talent," said Steven Hall, partner, digital advisory services at ISG.
CIO Dive
4/3/17

5 Digital and Data Trends to Watch in HR
A new study from Information Services Group predicts that by 2020, “more than half of all enterprises will move all or some of their HR systems to the cloud.”
SHRM Blog
4/2/17

Lufthansa CIO Dr Roland Schütz describes the airline's digital transformation
He offered his advice on how airlines can embrace digital transformation in the recent ISG whitepaper, Perspectives from the Pioneers, a series of 12 pieces by CxOs from different industries exploring the challenges they face in their roles today.
CIO
3/31/17

5 Digital and Data Trends to Watch in HR
A new study from Information Services Group predicts that by 2020, “more than half of all enterprises will move all or some of their HR systems to the cloud.”
Workology
3/31/17

How bad will Brexit be for tech?
“Britain is one of the world’s leading centres for technology,” said John Keppel, partner and president of ISG. “The fact that the UK is the authority on Fintech [financial technology] and dominates the market with its intellectual property will continue to make it a highly appealing trade partner. “Ultimately, we believe that a post-Brexit environment where we are seeking tighter trading relations outside of the EU with countries such as the US and Israel, both outstanding innovators in the tech space, should only serve to enhance Britain’s position.”
Alphr
3/29/17

Irrational digital exuberance: getting real about digital transformation and getting it right
Let’s be clear, there is no doubt about the impact of digital technology on every sector of the economy. But at ISG, we understand that there’s a big difference between exuberant optimism and pragmatic optimism. All of this exuberance stems, in part, from people’s anxiety about disruption. They hear stories about companies like Kodak that didn’t embrace digital and suffered as a result and clients feel the pressure.
The C Suite
3/27/17

Global financial cos' units outgrow big IT now
Citigroup has a multi-billion dollar contract due for renewal next year, according to data from IT advisory firm ISG.
Economic Times
3/16/17

ISG Recognized for Role in Establishing ZF Tech Center
Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm, said today its client, ZF Friedrichshafen AG, a leading automotive supplier in driveline and chassis technology as well as active and passive safety technology, has recognized ISG for its engineering services work in helping ZF establish a new India Technology Center in Hyderabad.
MarketWatch
3/14/17

ISG Gears Up Following Good Growth in 2016
Research and consulting firm Information Services Group has announced results for Q4 2016 and for the full year.
MRWEB
3/13/17

Indian IT may face margin pressure till FY20
Dinesh Goel of technology research firm ISG says maintaining margin remains a challenge. "Even though Indian firms have been way ahead of global players in terms of margin and maintained it for many year, they may now see a pressure due to continued pricing pressure. It may also drop slightly for some companies."
Business Standard
3/10/17

The discord at Infosys and the need to get back to work
The reason for this is the combination of cloud computing and automation, and the advent of Artificial Intelligence (AI), even as there is increasing protectionism in the West, particularly in the US—“A perfect storm” of headwinds, as Siddharth Pai, a long-term advisor to buyers of technology services, and formerly a partner and president for Asia-Pacific at consultancy Information Services Group, points out.
Forbes India
3/10/17

ISG reports 4Q loss
Information Services Group Inc. (III) on Wednesday reported a fourth-quarter loss of $8.2 million, after reporting a profit in the same period a year earlier.
Yahoo! Finance
3/10/17

New Social Trends and Digital Technologies Have Raised the Stakes for Customer Experience
New technologies powered by “always on” Wi-Fi connections, social networking platforms and the Internet of Things have given consumers the power to dictate the terms of their relationships with retailers. Their behaviors, preferences and, most importantly, shopping habits are changing rapidly as they access a seemingly ever-expanding array of channels to connect with their peers, your competitors, your suppliers and — if you’re lucky — you.
Total Retail
3/8/17

The incumbent's dilemma: Enterprises changing service providers at an accelerating rate
John Keppel of ISG, which tracks the global outsourcing market, said that shorter-term contracts effectively force companies to submit more competitive pricing bids because the increased frequency of tenders require that they take into account the latest advances in technology.
CIODive
3/7/17

Political squeeze changes landscape for Britain's outsourcing sector
John Keppel of ISG, which tracks the global outsourcing market, said that shorter-term contracts effectively force companies to submit more competitive pricing bids because the increased frequency of tenders require that they take into account the latest advances in technology.
Reuters UK
3/3/17

Automating Returned Mail with RPA
Today, some of these decision makers are adding a new arrow to their quiver: robotic process automation (RPA). Because RPA software can automate repetitive, algorithmic processes that involve structured digital data and straightforward business rules, it seems, at first glance, the perfect solution for taking on business processes like those needed to handle returned mail.
Document Strategy
3/3/17

Five questions to ask before considering robotic process automation
Speed. Efficiency. Higher quality. Lower costs. These are the key benchmarks by which enterprise IT has been measured since the earliest days of its existence. These outcomes have always been achieved by some combination of man and machine, but with advances in cloud and digital technology, the balance is shifting away from human labor and moving toward technology-driven solutions.
Information Management
3/3/17

Why tech giants are claiming space in healthcare
Penetration into the healthcare is already high and will grow exponentially over the next five to 10 years, according to Robert Krohn, partner and healthcare practice lead at ISG.
Healthcare DIVE
3/2/17

Unisys Launches Active Insights™ by Unisys, Providing Healthcare and Life Sciences Organizations with a Secure, Integrated Approach to Medical Medical Device Management
"I am excited for the launch of Unisys' Active Insights platform," said Jon Lightman, Life Sciences Practice Lead at ISG. "Unisys is a strong technology and services company with a long heritage and renewed focus on industry-specific solutions. This offering addresses a growing challenge for healthcare and life sciences organizations by providing streamlined device management and improved compliance in an area that will inevitably have continued regulatory scrutiny."
Yahoo! Finance
3/1/17

Play Defense, Not Offense In Cybersecurity
When a company faces sustained and malicious cyber-attacks, it is tempting to go beyond ordinary defensive measures, hire a team of black hat hackers of your own and go on a counterattack. And, while it may feel like justice to break into an attacker’s network, it may also be counterproductive.
Innovation Enterprise
2/27/17

Why third-party risk is worth the reward
That has led to the rise of vendor risk management problems, according to Jim Hurley, a research director at ISG.
CIO Dive
2/27/17

New In-plant Conference Targets Innovation
Dave Zamorski, Senior Director for Global Enterprise Print Services at Information Services Group — who once worked at the University of Delaware’s in-plant and is a Lean Six Sigma Black Belt — will provide a road map to help in-plants transition their operations from complacency to cutting-edge.
In-plant Graphics
2/20/17

Cloud contracts are still a minefield
In the final three months of 2016, cloud-based contracts accounted for a third of overall IT outsourcing in Europe, the Middle East and Africa (EMEA), according to figures from ISG.
ComputerWeekly
2/14/17

Japan's easy green card norm may help Indian IT break into new geography
"It will be more of a sentimental issue at a time when the biggest market is advocating protectionism. The size of the outsourcing business to Japan is still low as the country's economy is inclined towards native firms," said Dinesh Goel of technology research firm ISG.
Business Standard
2/8/17

Why companies don't hack back
"You have a right to protect what is yours and you actually have an obligation to protect your partners that are connected to your network," said Doug Saylors, director at ISG.
CIO Dive
2/6/17

IT may struggle to maintain higher margins as uncertainty looms large
"Though the strict visa legislation implementation still looks hazy, the industry is passing through an uncertain time given the technology disruption and automation. Any wage hike for H1B visa-holders will certainly create pressures on margin. Indian players will have to embrace digital technologies to offset the challenges with political uncertainty in the US or other markets," said Dinesh Goel, India Partner at research firm ISG.
Business Standard
2/6/17

How To Extract Value From IoT-Enabled Engineering And Supply Chains
Ever since the engineering industry coined the term Industrial Internet of Things (IIoT) a few years ago, many variations on the theme have been born: Industry 4.0, smart factories, the IT-OT convergence, the fourth industrial revolution. Industry conferences were planned. Promises were made. Billions of “dumb” devices waited to get “smart.”
Manufacturing Business Technology
2/3/17

The CFO’s Role In Avoiding Cloud Sprawl
Cloud computing delivers countless advantages, but the simplicity of implementation, maintenance and operation may have the negative side-effect of 'cloud sprawl' – marked by the runaway introduction of new technologies and uncontrolled cloud implementations.
Innovation Enterprise
2/2/17

Turning the ship toward automation
Today's enterprises rely on their IT service providers to help them automate processes and get to market faster. But automation requires a whole new way of delivering services, which thrusts today's service providers into the midst of massive change. The way forward will depend on more than just new technology.
CIO
2/2/17

As-A-Service Models Leading to Decline of Traditional Outsourcing
Enterprises are increasingly embracing the digital opportunity to transform their operations, enhance their engagement with customers, and better leverage their connections with suppliers, according to ISG President John Keppel.
Nearshore Americas
2/2/17

New US law could force IT to tweak business program
“Earlier, clients liked to have people onsite. But with these new rules, they will become more receptive to having fewer people onshore,” said Dinesh Goel, the India head of IT research firm ISG.
Economic Times
2/1/17

Indian IT sector braces for impact of Donald Trump's immigration order
“So far, it appears Trump is following through on his poll promises. The IT industry is definitely little bit less optimistic. Indian companies will have to hire more locally and it is going to be difficult if such a sentiment continues,” said Dinesh Goel of ISG, an IT research firm. “The policies hint at the fact that there is no other way but more local hiring. Indian firms have to find ways to do business with the US, a 60 per cent revenue generator (for them).”
Business Standard
1/30/17

Digital disrupts traditional outsourcing market in 2016
“These results, we believe, reflect uneven global demand,” says John Keppel, partner and president of North EMEA and Asia for ISG.
CIO
1/26/17

How accelerating automation is positively disrupting industries
“Its potential to positively disrupt the workplace is incredible, while its potential to disrupt the outsourcing market is far reaching,” says Snell, who was New Zealand country manager for Alsbridge (now part of Information Services Group).
CIO
1/26/17

How to Evaluate Cloud Solutions vs. Legacy IT Operations
However, the price of cloud services are largely tied to usage, as seen in the ISG Cloud Computing Index Report, so depending on the configuration, it’s possible that a company would save money if it runs an application which needs computing capacity for a sustained period (i.e. high utilization for long periods) on its own infrastructure just as it might if it were to run an application that experiences seasonal fluctuation in demand for services on a cloud-based model.
Information Management
1/26/17

Sourcing Market Could Win in Brexit
After the result yesterday in the supreme court, sourcingfocus.com is looking again at the impact of Brexit on the sourcing industry. John Keppel, partner and President of ISG says “While it is too soon to predict the full impact of the UK’s vote to leave the European Union, it has had minimal impact on contracting to date.”
SourcingFocus
1/25/17

The CFO-CIO Relationship: Bridging the Gap
Stereotypes persist in many organizations, and complex antidotes have cropped up in response.
CFO
1/23/17

India IT firms brace against anti-outsourcing sentiment after Trump's inaugural speech
"In the H-1B legislation, the marginal additional cost to be paid for visa by firms is not that much greater. They also have the ability to hire locally for the same resources, without having to pay that much more," said Sid Pai, a technology-strategy expert, who earlier headed the research firm ISG in India.
Economic Times
1/23/17

Cloud-based contracts make up a 3rd of IT outsourcing contracts in 2016
John Keppel, president at ISG, welcomed the emergence of as-a-service contracting. “Though development in the usage of these new applied sciences and companies has been gradual to take off in Emea, we count on to see the impetus round these methods construct within the area as public cloud suppliers develop their datacentre footprint throughout Europe,” he stated.
WookBox
1/20/17

Digital transformation driving as a service demand
John Keppel, partner and president of ISG, said that EMEA was embracing the flexibility that as a service could provide.
ComputerWeekly
1/20/17

ISG Index Released
Information Services Group (ISG), a leading global technology research and advisory firm, released its Q4 2016 EMEA ISG Index, which reveals that growth in as-a-service sourcing accelerated across the region in 2016, driven by the increasing demand for digital solutions.
Sourcing Focus
1/20/17

Cloud-based contracts make up a third of IT outsourcing contracts in 2016
John Keppel, president at ISG, welcomed the emergence of as-a-service contracting. “Although growth in the use of these new technologies and services has been slow to take off in Emea, we expect to see the impetus around these systems build in the region as public cloud providers expand their datacentre footprint across Europe,” he said.
ComputerWeekly
1/19/17

Intel launches store management platform, pledges $100M retail investment
Harvey Gluckman, a senior partner responsible for the retail and consumer products vertical at advisory and research firm ISG, told Retail Dive in August that IoT adoption was proving particularly challenging for retailers because they had a limited vision for how broadly they could use it across their operations, limited skill sets with which to deploy it and were confronted by too large a crowd of IoT specialists to understand exactly who they should be working with to get their projects done.
Retail Dive
1/16/17

With 4% drop, TCS emerges as biggest loser in tech pack; Infy dips 2.5% on trimmed guidance
"TCS is a predictable, well-planned company. The challenges are not new," Dinesh Goel, India head for IT advisory firm ISG, told ET. "I am sure Chandra has laid out a plan and he will be available for guidance."
The Economic Times
1/14/17

RPO Customers: We Want More of Everything
Today's RPO customers want their vendors to do more than just fill seats, said Stacey Cadigan, principal consultant for Information Services Group, a market intelligence firm.
Workforce
1/13/17

The Managed Content Services Evolution Is Here
Over the past couple of years, our team has been witnessing the evolution of managed print services (MPS) to managed content services (MCS).
Document Strategy
1/12/17

From Horses to Cylinders: How HCL's CTO hears the Clickety-Clack?
If we swing to some numbers from the IT outsourcing advisory Information Services Group, we can spot an estimated figure of 5,565 contracts which are valued at $201 billion to be up for rebids by 2018.
CIOL
1/11/17

What does the future hold for the IT services industry?
Even an uncertain global economy does not dampen the spirit of technology buyers. But providers that want to compete must think about their business in a new way.
Network World
1/11/17

Wage hike for H1B visa holders in US push Indian IT for local hiring
"Dinesh Goel, Partner and India Head at ISG, a technology research firm, believes such radical moves may hurt the US economy. "Cost is one aspect. But I will be surprised if they are really radical. A stricter immigration law towards H1B visas is likely to hurt the American economy, as the people working with foreign IT companies in the US holding H1B visas are adding value to American companies."
The Business Standard
1/6/17

IT challenges to remain
“With over $200 billion worth contracts set to expire in the next 24 months coupled with growth-challenged players, the competitive pressures to retain for incumbents and win away for others will only intensify,” said Dinesh Goel, Partner, ISG India, an outsourcing advisory firm.
The Hindu
1/1/17

Outsourcing trends to watch in 2017
“The days of unprecedented growth for the tier one offshore firms appear to be over,” says Chip Wagner, president and partner with Information Services Group (ISG) Business and Emerging Service.
CIO
12/30/16

Outsourcing trends to watch in 2017
But in 2017, we’ll see CIOs begin to leverage print services strategies in initiatives aimed at improving the customer experience, according to ISG managing director Dave Zamorski.
IT World
12/30/16

IT sector sailing into a perfect storm in ’17
“It is getting fractionalised and larger players are fighting for contracts of around $25 million, which has become highly competitive,” points out Dinesh Goel, Partner, ISG India, an outsourcing advisory firm.
The Hindu Business Line
12/26/16

Indian IT will acquire more small firms as they look to bridge digital gaps
“Acquisition for both Indian software exporters and their multinational counterparts are irreversible, the number will only increase in 2017 with increased focus on software-as-a-service delivery,” said Dinesh Goel, partner & India head, ISG, without forecasting any number or value of these deals.
Business Standard
12/26/16

Digital Business Summit: How to ride the digital wave
At the recent Digital Business Summit in Chicago, ISG Insights' Bill McNee offered pointers for organizations embracing digital initiatives and said it's OK sometimes to be second.
SearchCIO (TechTarget)
12/22/16

Digital labor: What forward-looking CIOs should know
That was the take-home message from Stanton Jones, director of research and principal analyst with IT advisory firm Information Services Group Insights, at the recent Digital Business Summit in Chicago.
SearchCIO (TechTarget)
12/21/16

How a spending methodology is reshaping IT's business role
What Apptio fundamentally did was create a software solution to do IT costing," said Alex-Paul Manders, TBM Practice Lead at ISG. "A lot of the old ways of doing IT costing was done with spreadsheets.
CIO Dive
12/20/16

Perspectives from the Pioneers: CXOs on organisational transformation
Information Services Group has launched a new publication Perspectives from the Pioneers. It explores the theme of IT Organisations in the Digital Era and comprises a selection of 12 curated thought pieces by CXOs from across a spectrum of industries.
Top Consultant
12/16/16

Grading our 2016 IT outsourcing predictions
From a massive distributed denial-of-service (DDOS) attacks initiated by connected devices to the hacking of the Democrat National Committee (DNC) emails, security was a major concern this year and will continue to be for the foreseeable future, says Steve Hall, partner with outsourcing consultancy Information Service Group (ISG).
CIO
12/16/16

IT services advisory sector consolidates as ISG acquires Alsbridge
ISG CEO Michael Connors said the merger gives it a stronger market position and a broader, more valuable portfolio of automation and digital services, market intelligence and advisory capabilities.
ComputerWeekly
12/14/16

ISG buys Alsbridge in shake-up of outsourcing advisory market
We are creating a 'new' ISG — one with a stronger market position and a broader, more valuable portfolio of automation and digital services, market intelligence and advisory capabilities to guide our clients on their digital transformation journeys.
Consultancy.uk
12/14/16

Looking to Improve Back-Office Efficiency? Maybe It's Time to Send in the Robots
M&As are on the rise and retailers from grocery chains to high-end fashion outlets face pressure to maintain margins amidst a constantly fluctuating and highly uncertain marketplace.
Retail Info System News
12/14/16

Trump's comment: Software industry bitten again by visa issue bug
"It will hurt American companies and it is certainly not a one-way street," says Dinesh Goel, Partner, ISG, an outsourcing advisory company.
The Hindu Business Line
12/13/16

Infosys steps up push for AI business, says Vishal Sikka
"Given the shift in the industry, Sikka probably wants to give more attention to AI. Having a standalone focus allows you to take it to the market on its own," said Dinesh Goel of consultancy firm ISG.
Business Standard
12/13/16

IT companies eye $116 billion contracts in 2017
"While the net impact of this trend may not be accurately estimated, we expect that this would result in ACV (average contract value) drop of 2030% depending on the nature of deals and possibility of inclusion of disruptive solutions like cloud and automation," said Dinesh Goel, head of ISG.
The Economic Times
12/13/16

IT companies eye $116 billion contracts in 2017
"While the net impact of this trend may not be accurately estimated, we expect that this would result in ACV (average contract value) drop of 2030% depending on the nature of deals and possibility of inclusion of disruptive solutions like cloud and automation," said Dinesh Goel, head of ISG.
The Times of India
12/13/16

Luxoft Named a Top 15 Outsourcing Service Provider by ISG
Luxoft Holding, Inc. (LXFT), a leading provider of software development services and innovative IT solutions to a global client base, today announced it has been named a Top 15 Sourcing Standout by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company.
Yahoo! Finance
12/13/16

ISG Acquires Alsbridge in Transformational Combination; Creates New Powerhouse in Technology Research, Advisory and Digital Transformation Services
ISG targeting 2017 revenues of $285-$300 million, adjusted EBITDA of $36-$38 million.
Consultant News
12/12/16

IT Execs Are Challenged by Digital Transformation
Many struggle to achieve the transformation while simultaneously delivering measurable operational and business improvements and staying strategically relevant, according to a meta-study of 352 surveys analyzed by research firm ISG Insights.
CIO Insight
12/9/16

UBS building second centre in India; does not bode well for India IT sector
"Sometimes Indian IT companies do not offer automation and outcome-based pricing because they are scared of cannibalising their revenue, especially where the contracts are FTE-based. They should start offering this to the more mature clients who are looking at insourcing," Dinesh Goel, India head at outsourcing consultancy ISG, said.
The Economic Times
12/9/16

UBS may take back 60% of work in-house soon
Sometimes Indian IT companies do not offer automation and outcome-based pricing because they are scared of cannibalising their revenue, especially where the contracts are FTE-based. They should start offering this to the more mature clients who are looking at insourcing," Dinesh Goel, India head at outsourcing consultancy ISG, said.
Economic Times-Tech
12/9/16

Q&A: Michael P. Connors and Chip Wagner, ISG
The global sourcing and outsourcing space had shockwaves sent through it at the start of this month with the announcement that two of the biggest names in the advisory market, Information Services Group (ISG) and Alsbridge, have joined forces after the former acquired the latter in a deal worth $74 million.
Outsource Mag
12/7/16

Indian IT firms face uphill task for new contracts up for rebid
IT outsourcing advisory Information Services Group, estimates 5,565 contracts, valued at $201 billion are up for rebids by 2018.
Business Standard
12/7/16

So ISG bought Alsbridge. That happened
So now we're left with an even bigger ISG and a few really small shops, like Avasant, Aecus and Everest, to scrap around for the remnants of demand for former EDS executives to negotiate a nice contract for them.
Enterprise Irregulars
12/7/16

CEE'S CONTRIBUTIONS TO EMEA'S OUTSOURCING INCOME IS SUBSTANTIAL AND STILL GROWING
The latest ISG (Information Services Group) Index revealed that the European, Middle Eastern and African (EMEA) market saw solid regional growth in Q3 2016, with increases in both the value and volume of contracts.
Emerging Europe
12/5/16

India Deals: Learning Solution Provider Next Education India Buys Xolvr.com & 14 More Updates
Nasdaq-listed technology advisory services firm, Information Services Group Inc (ISG), on Friday said it has acquired Alsbridge Holdings, Inc for $74 million.
Business World Disrupt
12/5/16

India Deals: Learning Solution Provider Next Education India Buys Xolvr.com & 14 More Updates
Nasdaq-listed technology advisory services firm, Information Services Group Inc (ISG), on Friday said it has acquired Alsbridge Holdings, Inc for $74 million.
Business World Disrupt
12/3/16

Addison-based Alsbridge acquired for $74 million
Information Services Group (NASDAQ: III) will pay $56 million in cash, $11 million in stock and a $7 million seller's note.
Dallas Business Journal
12/2/16

India: Nasdaq-listed ISG acquires sourcing advisory firm Alsbridge for $74m
Nasdaq-listed technology advisory services firm, Information Services Group Inc (ISG), on Friday said it has acquired Alsbridge Holdings, Inc for $74 million.
Deal Street Asia
12/2/16

ISG acquires sourcing advisory firm Alsbridge for $74 million
Nasdaq-listed technology advisory services firm, Information Services Group Inc (ISG), on Friday said it has acquired Alsbridge Holdings, Inc for $74 million.
Live Mint
12/2/16

ISG buys Alsbridge for $74 mln
Information Services Group Inc has acquired Alsbridge Holdings Inc, a sourcing, automation and transformation advisory firm, for $74 million.
The PE Hub
12/2/16

Citi to introduce voice authentication in India
"We expect that the renewals market will see intensified competition largely between incumbents that are proactively driving self-disruption through innovation and automation to bring more client value even before the contracts terminate and niche providers who focus on business problem solving and not just at a vertical level, but at a specific process level," said Dinesh Goel, head of IT advisory firm ISG.
The Times of India
12/2/16

Information Services Group Pays $74 Million for Alsbridge
Information Services Group Inc. said it acquired Alsbridge Holdings, Inc., a provider of sourcing advisory and benchmarking services that was backed by LLR Partners for about $74 million.
Wall Street Journal
12/2/16

Major IT outsourcing acquisition will have mixed impact
Information Service Group's purchase of competitor Alsbridge creates a larger, more well-rounded outsourcing advisory, but will also reduce competitive pricing leverage for clients.
CIO
12/2/16

So ISG bought Alsbridge. That happened
Yes - that happened. We just had the biggest shakeup in the outsourcing advisory market since KPMG's acquisition of EquaTerra in 2011.
Horses for Sources
12/2/16

Major IT outsourcing acquisition will have mixed impact
Information Service Group's purchase of competitor Alsbridge creates a larger, more well-rounded outsourcing advisory, but will also reduce competitive pricing leverage for clients.
ITWorld
12/2/16

ISG Buys Outsourcing Advisory Firm Alsbridge for $74m
Research and advisory group ISG (Information Services Group) has acquired US-based outsourcing advisory firm Alsbridge Holdings for a total consideration of $74m.
Daily Research News Online
12/2/16

Stamford-based Information Services Group acquires Texas firm
Technology research and advisory firm Information Services Group announced Thursday the approximately $74 million acquisition of rival Alsbridge, an Addison, Texas-based technology advisory firm.
Stamford Advocate
12/2/16

Term Sheet -- Friday, December 2
Information Services Group (NasdaqGM:III) has acquired Alsbridge Holdings, Inc., a U.S.-based sourcing, automation and transformation advisory firm, for $74 million in cash and stock. Alsbridge was backed by LLR Partners.
Fortune
12/2/16

BRIEF-ISG acquires Alsbridge in transformational combination creates new powerhouse in technology research, advisory and digital transformation services
ISG acquires Alsbridge in transformational combination; creates new powerhouse in technology research, advisory and digital transformation services
Reuters
12/2/16

ISG Acquires Alsbridge in Transformational Combination
The "new" ISG will serve more than 700 blue-chip clients — including 75 of the 100 largest enterprises in the world.
Sourcing Focus
12/2/16

Information Services Group (III) Announces Transformational Merger with Alsbridge Holdings
Information Services Group, Inc. (ISG) (NASDAQ: III) today announced the acquisition of Alsbridge Holdings, Inc., a U.S.-based sourcing, automation and transformation advisory firm, to create a new industry powerhouse in technology research, advisory and digital transformation services.
StreetInsider.com
12/1/16

UPS' CIO sees the future as 'autonomous'
Some industries may resist the technological changes, but automation has the potential to reduce costs by two-thirds, according to ISG.
Supply Chain Dive
12/1/16

Transforming Talent Acquisition for the Digital Age
Nowhere is HR's digital transformation moving faster than in the area of talent acquisition.
Human Resource Executive's Recruiting Trends
11/28/16

Why automation doubles IT outsourcing cost savings
"As automation moves up the IT process value chain and into business processes, it will eliminate a significant amount of work through problem avoidance and self-healing, and with it, a significant amount of the headcount needed to deliver large-scale ITO services," Hall said in a statement accompanying the report.
ChannelWorld
11/22/16

50 per cent of IT companies will lose part of their work: Digital automation may take bulk of deals
"We expect that the renewals market will see intensified competition, largely between incumbents that are driving self-disruption through innovation and automation to bring more client value even before the contracts terminate and niche providers who focus on business problem solving," Dinesh Goel, India head at ISG, told ET.
The Economic Times
11/21/16

Trump may force Indian IT to hire more US employees
"Given the trade relationship between India and US, especially on the IT services business, it may be difficult for the US to take decisions against the industry. The new administration in the US will encourage creation of more jobs for the local people. But, with or without Trump, the transformation in IT services would prompt Indian IT companies to be present close to the customers," said Dinesh Goel of research firm ISG.
Business Standard
11/15/16

Modest Growth for ISG in Third Quarter
Stamford, CT-based research and advisory group ISG has announced financial results for the third quarter, ending September 30th, with revenues of $51.9m - up 2% at constant currency.
MrWeb
11/14/16

Centrica deal reveals deep cuts into the IT outsourcing sector
With nearly 3,000 IT outsourcing contracts worth more than $5m — representing a combined total value of more than $270bn (£175bn), coming up for renewal between 2016 and 2019, according to ISG — that's a lot of cloud elements.
ComputerWeekly
11/10/16

The Industrial Internet: Six Ways Manufacturers Can Fuse Big Data, Automation and IoT for Better Operations
The Industrial Internet of Things can do much more than optimize machine assets. Here are six examples of how manufacturers are putting IIoT to smart business use.
IndustryWeek
11/10/16

ISG tops 3Q profit forecasts
Information Services Group Inc. (III) on Monday reported third-quarter profit of $732,000.
Associated Press
11/7/16

Information Services Group Announces Third-Quarter Financial Results
Information Services Group, Inc. (ISG) (III), a leading technology insights, market intelligence and advisory services company, today announced financial results for the third quarter ended September 30, 2016.
Yahoo Finance
11/7/16

Moving From Hype to Reality in Automation and Cognitive Computing
The use of computers to automate human tasks and simulate the human thought process—the field now widely called cognitive computing—is attracting the attention and investment of some of the most well-known names in technology.
Data Informed
11/4/16

APAC as-a-Service industry sees boom while traditional sourcing market weakens
"Although the Asia Pacific market's remarkable consistency continues, the make-up of this regional market is evolving," says John Keppel, president, ISG EMEA and Asia.
ChannelLife
11/2/16

How do I prepare my organization for a new HCM platform?
When we think about implementing a new human capital management (HCM) platform, we usually think about the hard work that goes into designing, configuring, testing and preparing processes, systems and integrations.
Strategic HR Review
11/1/16

ISG Index™: Record As-a-Service Contracting Lifts Asia Pacific Sourcing Market
The Asia Pacific sourcing industry continued its recent growth trend, with third-quarter contract value exceeding US$1 billion for the fifth straight quarter and record as-a-service value year to date surpassing traditional sourcing value for the first time, according to the findings of the 3Q 2016 Asia Pacific ISG Index™ released today by Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company.
Business Today
10/31/16

Outsourcing Strong in Asia Pacific Region
The ISG Index is reporting that Asia-Pacific outsourcing grew by 12% over the 3rd quarter.
SourcingFocus
10/31/16

Outsourcing market in DACH region is booming
In Germany, Switzerland and Austria 157 sourcing contracts with a minimum value of 4 million euros each were concluded in the first nine months of this year.
IT Reseller
10/27/16

Dealing with multiple service providers: A necessary evil
To be agile, you need to manage a complex IT environment of many partners and providers. Integrating them for business benefit needs to be your new priority.
Network World
10/25/16

Cloud Services Raises IT Outsourcing Market Revenues: ISG
John Keppel, ISG President for Europe, Middle East and Africa, has said that enterprises are showing keen interest on cloud services.
Read IT Quik
10/25/16

With the acquisition of Appirio, Wipro expects to stay ahead of the game
"It's the crowdsourcing angle that makes this acquisition so interesting. Pairing a Cloud-first company that happens to have a successful crowdsourcing platform with one of the biggest IT outsourcing companies in the world does create the potential for some compelling developments," Stanton Jones, Principal Analyst at Saugatuck Technology, said in a note. Saugatuck Technology is owned by IT consultancy ISG.
The Economic Times
10/24/16

Cloud brokerage — from slow seller to the next big thing
The cloud promises variety, but this means quite often that hard choices have to be made: customers have to decide which of the many offers are suitable and how they fit into their existing IT landscape. This is where cloud broker platforms come into play. They create added value by acting as mediators between cloud providers and customers.
Cloud Computing Insider
10/24/16

ISG Announces Winners of 2016 ANZ Paragon Awards(TM)
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, has announced the winners of its 2016 ANZ Paragon Awards(TM).
MediaCom
10/24/16

Cloud services lift IT outsourcing market higher than expected
"Most conversations we're having with clients are cloud-led," says John Keppel, ISG president, for Europe, Middle East and Africa.
CIO
10/21/16

Why offshoring doesn't matter
The question of where in the world to source services is becoming increasingly irrelevant as automation takes on more and more of the work.
CIO
10/21/16

With captive centres, IT looks to hold on to deals
"In the past, larger IT players were not interested in setting up captives for clients. With growth slowing, they are also open to this. We are working on a project from a large manufacturing company to set up a captive and all the large players have bid for the deal," Dinesh Goel, India head at outsourcing consultancy ISG, told ET.
The Economic Times
10/21/16

EMEA sourcing market grows to €3.1 billion in Q3 2016
Commenting on the findings, John Keppel, partner and president of ISG, says: "While DACH's stand-out performance and the renewed activity in France and the Nordics have offset quiet traditional sourcing activity in the UK, it is encouraging to see the UK market embrace the as-a-service culture so enthusiastically."
Consultancy.uk
10/20/16

With slowing growth, Indian IT players now helping customers set up captive units
In the past, larger IT players were not interested in setting up captives for clients. With growth slowing, they are also open to this. We are working on a project from a large manufacturing company to set up a captive and all the large players have bid for the deal," Dinesh Goel, India head at outsourcing consultancy ISG, told ET.
The Economic Times
10/19/16

Multi-sourcing and the balance of power
At ISG, our experience of working with clients has shown that SIAM has to be an integral part of a company's sourcing strategy.
Professional Outsourcing Resources
10/19/16

ISG Leaders to Address Business of IT at 2016 TBM Conference
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, will take a leading role in the 2016 Technology Business Management (TBM) Conference, November 7-10, at the Hilton San Diego Bayfront.
CNN Money
10/19/16

ISG to Host 2016 Digital Business Summit Series
Information Services Group (ISG) (III), a leading technology insights, market intelligence and advisory services company, said today it will host the sixth annual Digital Business Summit and expand the event to three cities for 2016, including for the first time holding the event in Europe.
Yahoo Finance
10/17/16

Pitching 'Chatbot' To Insurance Companies
"The last 20 to 30 years, [insurance companies have] been chasing labor arbitrage around the world, and it has helped, and created a huge industry," said Bruce Guptill, from ISG (Information Services Group), an IT consulting company.
Hartford Courant
10/14/16

ISG Announces Finalists for 2016 ANZ Paragon Awards
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, today announced the finalists for the 2016 ANZ Paragon Awards(TM), which recognize leadership and best practices in sourcing and services management.
MediaCom
10/14/16

ISG Index™: Global Sourcing Market Reaches Record $9.5 Billion in Third Quarter
The global sourcing market reached a record $9.5 billion in the third quarter, up 11 percent on steady gains in traditional sourcing and record-high value in the as-a-service segment, according to the 3Q 2016 ISG Index™ released today by Information Services Group (ISG) (III), a leading technology insights, market intelligence and advisory services company.
Yahoo Finance
10/13/16

Information Services Group To Announce Third Quarter 2016 Financial Results
Information Services Group, Inc. (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, confirmed today that it will release its third quarter 2016 financial results on Monday, November 7, 2016 at approximately 4:30 p.m. Eastern Time.
CNN Money
10/10/16

Americans lost $47 mln in Indian tax scam: police
Such incidents are rare, said Dinesh Goel, a partner at outsourcing consultancy ISG India. "Generally speaking larger and more well-known firms have more sound and contemporary practices in place" when it comes to security, he said, since they work for large global clients.
MarketWatch
10/6/16

Automation: Disrupt or be disrupted
According to ISG's inaugural Automation Index, the first data-driven research to quantify the impact of automation on IT outsourcing (ITO) and business processing outsourcing (BPO), automation may cause future-mode costs to decrease as much as 66 percent and cause productivity to increase 30 percent, depending on the IT tower in scope.
Network World
10/4/16

IT automation can lead to 66% cost reduction, ISG says
We see productivity improvements fueled by automation accelerating quickly," said Steve Hall, partner, ISG Digital Services said in an announcement.
CIO Dive
10/3/16

When BYOD Breaks the Bank
Syntonic 2016 Employer Report: BYOD Usage in the Enterprise, a survey of 409 executives conducted by ISG, reveals that most organizations (69 percent) with a BYOD policy reimburse employees for conducting work on their personal smartphones.
Datamation
10/3/16

Why automation doubles IT outsourcing cost savings
The result, says Steve Hall, partner with ISG Digital Services, is a buyer's market that's putting tremendous pressure on services providers to deliver more and more savings to stay competitive.
CIO
9/30/16

Why automation doubles IT outsourcing cost savings
The result, says Steve Hall, partner with ISG Digital Services, is a buyer's market that's putting tremendous pressure on services providers to deliver more and more savings to stay competitive.
Network World
9/30/16

CBRE Group, Inc. Honored with Global Outsourcing Social Responsibility Impact Award
CBRE Group, Inc. (NYSE:CBG) today announced that it has won the 2016 Global Outsourcing Social Responsibility Impact Award (GOSRIA) conferred by the International Association of Outsourcing Professionals (IAOP) and Information Services Group (ISG).
3BL Media
9/29/16

IAOP, ISG to Honor CBRE with Fifth Annual Global Outsourcing Social Responsibility Impact Award
IAOP and Information Services Group (ISG) today announced that CBRE Group, Inc, a global commercial real estate services company, will be honored as the winner of the fifth annual IAOP/ISG Global Outsourcing Social Responsibility Impact Award (GOSRIA).
Digital Journal
9/27/16

Digital Transformation the Focus of 2016 ISG Sourcing Industry Conference
More than 200 industry professionals are expected to gather in Dallas later this month to discuss how digital disruption is reshaping the global services marketplace at the 2016 ISG Sourcing Industry Conference (SIC), hosted by Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company.
Outsourcing Digest
9/16/16

The Regulatory Imperative for Blockchain
A lot of frenzied activity is underway in the financial services industry (FSI) focused on trialing and concept-testing distributed ledger technologies underlying the digital currency Bitcoin.
Corporate Compliance Insights
9/15/16

ISG Named Workday Advisory Services Partner
"We are delighted to be named a Workday Advisory Services Partner," said Todd Lavieri, president of ISG Americas, Australia, and New Zealand.
Yahoo Finance
9/7/16

Why Jetstar turned IT giants away from its infrastructure refresh
The airline called in the support of sourcing strategists ISG to help it secure a new infrastructure partner, after its incumbent supplier made it clear it would not throw its hat back in the ring at the end of its existing contract.
IT News
8/31/16

ISG Index™: As-a-Service Activity Lifts Overall Asia Pacific Sourcing Market in Second Quarter
Information Services Group (ISG) (III), a leading technology insights, market intelligence and advisory services company, today released the findings of its 2Q 2016 Asia Pacific ISG Index™, which include, for the first time, a view of the growing As-a-Service market.
Yahoo Finance
8/28/16

HR technology: time for an upgrade?
In the second half of 2015, Information Services Group (ISG) conducted its second annual Industry Trends in Human Resources Technology and Service Delivery Survey.
HC Online
8/26/16

Why more and more retailers are outsourcing their IT
The market for outsourcing and managed services adoption has traditionally been pegged around 7% for retailers, Harvey Gluckman, a senior partner responsible for the retail and consumer products vertical at research firm ISG, told Retail Dive.
Retail Dive
8/25/16

Is the IT services industry at a crossroads?
Enterprise buyers of IT services are increasingly attracted to as-a-service solutions, causing traditional IT services providers to rethink their approach.
Network World
8/23/16

Three steps to help IT leaders make better business decisions
Faced with a seemingly endless cycle of disruptive technology and increasingly inflexible budgets, IT executives have their work cut out when it comes to making decisions about how to improve operations and meet demanding business needs without driving costs up.
Outsource Magazine
8/22/16

IT giants to fight for a larger pie in cloud computing
Dinesh Goel, Partner, ISG India said: "As the demand for cloud increases and becomes more pervasive, the competitive intensity will increase, which will automatically reflect in greater price cuts. With local data centers - Microsoft already has 3, AWS has just set up one in June that will increase adoption and lead to price reductions."
CNBC Money Control
8/18/16

Infosys to 'ramp-down' 3,000 people post fallout of RBS deal
"The 3,000 employees will translate into an annual revenue loss of approximately $150-$160 million for Infosys which is about 1.5 percent of its total revenue," said Dinesh Goel, partner & India head at international advisory firm ISG.
Forbes India
8/16/16

Why software exporters are bracing for a rough ride
Others like Dinesh Goel, Partner, ISG, an outsourcing advisory firm, point out that apart from Brexit, a couple of other factors have come up in the last year.
The Hindu Business Line
8/11/16

IBM wins $750-million Vodafone India contract
Dinesh Goel, India head in IT advisory firm ISG, said Vodafone giving the largest chunk of its IT contract to IBM reflects its confidence in dealing with a single strategic partner.
The Times of India
8/10/16

Why BYOD Programs Face Limitations
Given the benefits to both employees and employers, there should be stratospheric adoption of BYOD across all industries—but this isn't the case.
CIO Insight
8/9/16

Security Remains the Big BYOD Issue
On one hand, for the organization, the idea of bypassing the need to buy and care for huge amounts of devices is as compelling as ever, writes Owen Wheatley, ISG's Director and Head of the Banking, Financial Services and Insurance Sector, for the UK, Ireland and the Netherlands, at CIO Insight.
IT Business Edge
8/9/16

ISG tops Street 2Q forecasts
Information Services Group Inc. (III) on Monday reported second-quarter profit of $1.6 million.
Yahoo Finance
8/8/16

ISG Reports 13% Revenue Rise
Chairman and CEO Michael Connors (pictured) commented: "We had a great second quarter, delivering the highest revenues we have ever achieved in any quarter. Overall, our strategy of broadening our portfolio of services is yielding significant growth, with cloud and digital services now accounting for more than 20% of our total revenues. During the quarter, we signed three multiyear client engagements for a total of $50m of which approximately 20% is new sales. We remain very well positioned to continue driving profitable growth and delivering value for our clients and shareholders."
MrWeb
8/8/16

IT COST commission says feds could save $5.8 billion on IT
CIO.com talked to Todd Lavieri, president of Information Services Group, one of six private-sector partners named to the IT COST Commission, about the process of developing the report, the biggest opportunities for improving federal IT spending, and the two big areas in which federal IT has the private sector beat.
CIO India
8/8/16

IT COST commission says feds could save $5.8 billion on IT
CIO.com talked to Todd Lavieri, president of Information Services Group, one of six private-sector partners named to the IT COST Commission, about the process of developing the report, the biggest opportunities for improving federal IT spending, and the two big areas in which federal IT has the private sector beat.
CIO
8/5/16

The future of BPO services: Embrace automation or perish
Business process outsourcing providers have faced many hurdles. The latest—automation—may be their biggest yet. Only those able to change with the times will survive.
NetworkWorld
8/3/16

Oracle-NetSuite deal a sign of the channel times
"One of the major trends you're seeing here is that the master brands are starting to take over," said Bruce Guptil, an industry analyst with Information Services Group. "A lot of the investors in these companies tend to underestimate what it takes to really succeed."
ChannelInsider
8/1/16

The Enterprise Digital Fabric
Digital transformation is having a tremendous impact on enterprise and the broader outsourcing market.
ES Outlook magazine
7/31/16

Oracle to buy NetSuite for $9.3 billion in cloud push
Bruce Guptill, senior vice president and head of research at ISG Insights, said that given the closeness of the two companies, Oracle's buying NetSuite didn't come as a surprise.
eWeek
7/28/16

US government could save billions by modernizing its technology
"Along with other public- and private-sector leaders, I am pleased to share the results of this report, and I am confident it will bring value to the Federal government and to the American people," said Lavieri.
"Our approach was to identify specific pilots for the framework, and to refine existing commercial metrics and benchmarks for use in the federal government environment," said Manders, TBM practice lead for ISG Americas.
BetaNews
7/25/16

Possible H-1B and L-1 visa restrictions won't impact Indian IT firms
However, Dinesh Goel, the head of India's Information Services Group — an IT advisory group - stated that the latest bill is "not a concerning factor."
WorkPermit
7/25/16

Traditional outsourcing sinks to seven-year low
"EMEA's traditional sourcing markets pulled back in the second quarter and came in at lower levels than projected, due to a lack of large deals and restructurings, and alongside some challenging macroeconomic factors within the EU," said ISG president John Keppel.
CRN
7/22/16

Cloud services now account for a third of IT outsourcing market
CIO.com talked [with] John Keppel, President EMEA and Asia for ISG, about the rapid rise of cloud offerings, the especially sharp increase in IaaS deals, cloud's new role in digital transformation, and the future prospects for traditional IT outsourcing market.
CIO
7/22/16

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity
We've just published the latest ISG Index, which includes — for the first time — a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to €2.2 billion, the new data reveals record growth of the As-A-Service segment, contrasting the sluggish activity in traditional sourcing.
Outsource Magazine
7/22/16

IT outsourcing falls steeply in second quarter but IT as a service sees strong growth
"The region's traditional sourcing markets pulled back in the second quarter and came in at lower levels than projected, due to a lack of large deals and restructurings, alongside some challenging macro-economic factors inside the European Union," said John Keppel, president at ISG.
ComputerWeeky
7/21/16

Q1 Results: Wipro profit falls, joins rivals in signalling shift to digital services
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, today released the findings of its 2Q 2016 EMEA ISG Index™, which include, for the first time, a view on the growing As-a-Service market.
Sourcing Focus
7/21/16

Q1 Results: Wipro profit falls, joins rivals in signalling shift to digital services
"The market is changing... traditional outsourcing continues to lose share to cloud-based infrastructure and software platforms," John Keppel, president of ISG, a consultancy which tracks outsourcing contracts worldwide, said in a press release on July 14.
Forbes India
7/19/16

CW@50: A history of IT outsourcing
John Keppel, president EMEA and Asia, at outsourcing research company ISG, says that IT outsourcing in the UK also came of age in the 1980s, when the Greater London Council outsourced to Hoskyns.
ComputerWeekly
7/14/16

The rise of captive centers: Is it the death knell for outsourcing?
Emerging technologies are changing the way companies calculate the right balance of outsourcing and insourcing.
Network World
7/14/16

Are your sourcing arrangements actually saving you money?
Today, companies can accomplish more with ten employees than they would have been able to with a thousand workers fifty years ago. Underpinning this shift is the increasing focus on strategic sourcing of essential IT services.
Sourcing Focus
7/13/16

The Evolution Of The Engineering Services Outsourcing Industry
Every year, engineers are integrating IT more and more tightly into the design of products. Instead of selling a kitchen appliance, for example, consumer durable manufacturers are selling appliances-as-a-service that are engineered with built-in IT to connect with a smart platform for predicting, preventing and scheduling maintenance.
IMPO
7/12/16

Relief for Infosys, TCS, Wipro on H1B, L-1 visas; here's why
On the latest bill, Dinesh Goel, India head, Information Services Group, a IT advisory group, said the proposal is not a worrying factor yet as several Bills have been proposed in the past but have never been enacted. "There is a skill shortage and US thrives on immigration," he remarked.
The Financial Express
7/12/16

TBM: from measurement to a core business function
IT reaches far and wide within organisations, particularly in the case of large enterprises, but it can be difficult to understand exactly what it does and how it is having an impact, especially when it comes to measuring return on investment.
Outsource Magazine
7/8/16

ISG announces winners of 2016 European Paragon Awards™
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, has announced the winners of its 2016 Paragon Awards™ in Europe.
Top Consultant
7/5/16

ISG announces winners of 2016 European Paragon Awards™
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, has announced the winners of its 2016 Paragon Awards™ in Europe.
Consultant News
7/5/16

PaaS, present and future: How containers evolve PaaS frameworks
In platform as a service (PaaS), different components and services combine to create an application environment, said Matthias Popiolek, a principal consultant at Information Services Group, a technology consulting firm based in Stamford, Conn.
SearchCloudComputing
6/30/16

IT services sector faces freeze amid Brexit wrangling
Figures from outsourcing market intelligence company ISG, for example, show the importance of the UK to the IT and business process outsourcing (ITO and BPO) industries.
ComputerWeekly
6/29/16

Connectivity is the new currency
What is the key to digital business today? One word: connectivity.
CIO
6/27/16

Brexit: Uncertainty to hit order flows for IT companies
Dinesh Goel, partner at ISG, a consulting firm, says, "The rupee may not fall as much as pound is falling, so net—to-net pound will become cheaper versus the rupee which will reduce cost arbitrage for companies outsourcing to the UK as the cost is incurred in rupee while the revenue is in pounds. But, this is only in case where the pound falls significantly lower to the rupee."
The Hindu Business Line
6/24/16

Forget Products, Taiwan's Future is in Engineering Services
In a recent research paper — ROBUST GROWTH FOR ENGINEERING SERVICES OUTSOURCING — Jim Routzong of Information Services Group (ISG) reported that "market sources estimate that global spend on engineering services was around $930 billion in 2012, and will reach $1.4 trillion by 2020 — a growth rate of 50 percent in less than a decade."
The NewsLens
6/24/16

Will new technologies put us out of work? A peek into the future
Rather than fretting about the possibility of technology taking our jobs, history shows we would be better served preparing for change.
NetworkWorld
6/22/16

Automation continues growth as an outsourcing alternative
In October, a survey by Information Services Group found one-third of companies say they plan to cut 25% of IT workers by 2020.
CIO Dive
6/15/16

Why do Indian IT companies shy away from large acquisitions?
Indian companies are comfortable with niche acquisitions, says Dinesh Goel, partner at ISG. "They look for acquisitions that make sense for them on the platforms or services front.
The Hindu Business Line
6/14/16

Navigating the Stormy Waters of the RFP Process: Lessons from the Experts
Esteban Herrera, a partner at Information Services Group (ISG), explained that immature buyers should consider a third-party adviser.
Nearshore Americas
6/13/16

The Road to Strong Operational Process Discipline
For more information, please visit http://www.isg-one.com/knowledgecenter/whitepapers/private/papers/White_paper_-_Heroes_vs_Process_Discipline.pdf
The VAR Guy
6/10/16

Cloud delivers on outsourcing's promise—but results may vary
The success of cloud initiatives has more to do with the art of how an enterprise promotes its adoption than any exact formula.
CIO
6/7/16

No robots required: AI will eliminate these jobs first
Early forms of AI, like robotic process automation, will have its greatest impact on IT, says Rob Brindley, a director at consulting firm Information Services Group.
InfoWorld
6/6/16

Technology Business Management: a model for managing IT
At ISG, we work with our customers to help them understand how they can benefit from implementing TBM, and the possible implications of failing to do so. There are several important considerations for CIOs when thinking about how to streamline costs, and TBM has been specifically designed to respond to each of these challenges.
Consultancy UK
6/3/16

The data says things are good for smaller IT service providers
The most recent numbers show smaller IT services providers are making their way in an outsourcing market upended by technology.
CIO
5/26/16

Is Your Sourcing Strategy Costing You Money? TBM Can Help
One of the biggest shifts in business over the last 50 years is the move toward lean and agile operations, and the decided growth in strategic sourcing.
Pulse Magazine
5/18/16

ISG announces finalists for European Paragon Awards
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, has announced the finalists for the 2016 Paragon Awards in Europe.
Consultant-News.com
5/16/16

ISG announces finalists for European Paragon Awards
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, has announced the finalists for the 2016 Paragon Awards in Europe.
Top Consultant
5/16/16

ISG Advisor Named 2016 'Thought Leader of the Year' by HRO Today
Information Services Group (ISG) (III), a leading technology insights, market intelligence and advisory services company, today announced that one of the firm's experts in the field of human resources outsourcing (HRO) has been named "Thought Leader of the Year" by HRO Today magazine.
Yahoo! Finance
5/11/16

Mobility Drives the Need for Self-service IT
Jim Kane is a Director at Information Services Group, a leading technology insights, market intelligence, and advisory services company. Jim brings significant expertise in IT outsourcing (ITO) to ISG's clients. Jim's in-depth knowledge includes assessing and managing complex IT Infrastructure engagements that are focused on helping corporations achieve their business objectives.
Data Informed
5/11/16

SNC strikes $500-million deal with CGI to outsource most IT operations
With IT outsourcing contract values and deal durations both shrinking in recent years, the pact marks a rare decade-plus commitment in an industry moving away from big, long-term deals. Clients are opting for the flexibility of smaller and shorter agreements with more providers, and are willing to take on the added management that comes with that, outsourcing advisory firm Information Services Group said in a 2014 report.
The Globe and Mail
5/11/16

NGA Human Resources Named Top 10 Outsourcing Service Provider by ISG
NGA Human Resources, a leading global provider of global HR solutions, services, and technology, today announced that it has been named a Top 10 Outsourcing Service Provider in Europe by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company.
Virtual Strategy Magazine
5/11/16

Public sector embraces bigger, longer outsourcing deals
Over the past five years, as outsourcing in the commercial sector has grown steadily but modestly, the annual contract value of outsourcing deals in the public sector has more than doubled, according to analysis by outsourcing consultancy ISG.
CIO
5/10/16

Why BYOD Programs Face Limitations
Given the benefits to both employees and employers, there should be stratospheric adoption of BYOD across all industries—but this isn't the case.
CIO Insight
5/10/16

Outsourcing in EMEA enjoys a strong start in 2016
The outsourcing market in the Europe, Middle East & Africa region got off to a strong start in 2016, according to the EMEA ISG Outsourcing Index.
FM World
5/4/16

2016 Awards Winners
Over the years, the HRO Today Services and Technology Association Awards have been the highlight of the year and an aspiration for those in the HR industry in Europe, Middle East & Africa (EMEA), North America (NA), Asia Pacific (APAC) and globally.
HRO Today
5/3/16

IT outsourcing market back on song in Q1
"As forecast by ISG, 2016 got off to a strong start in EMEA. The increased ACV and contract activity in the first quarter are a welcome contrast to 2015's sluggish start and suggest a healthy market flow for the region," said John Keppel, partner and president of ISG (pictured).
CRN
4/27/16

Outsourcing in EMEA gets off to a strong start in 2016
The outsourcing market in the Europe, Middle East & Africa (EMEA) region got off to a strong start in 2016, with double-digit growth in both contract value and volume, according to data released today by Information Services Group (ISG) (NASDAQ:III), a leading technology insights, market intelligence and advisory services company.
Consultant-News.com
4/27/16

The IT outsourcing sector got off to a strong start in 2016, with sales volumes and values up
"The notable value and volume gains in BPO, along with the surge in restructuring activity, reflect growing demand for business outcomes in outsourcing, as well as the opportunity for organisations to digitise and make room for new technologies," said John Keppel, partner and president of ISG.
ComputerWeekly
4/27/16

EMEA Outsourcing begins year with strong first quarter, ISG reports
As John Keppel, Partner and President of ISG declares, "2016 got off to a strong start in EMEA. The increased ACV and contract activity in the first quarter are a welcome contrast to 2015's sluggish start and suggest a healthy market flow for the region."
SourcingFocus.com
4/27/16

Infosys, Wipro may pay large sums for mega deals
"These tend to be more like business deals," said Dinesh Goel, partner and India head at ISG, adding that the downside to such deals is the fact that margins may come under pressure at least in the first couple of years.
The Economic Times
4/26/16

What Donald Trump Said About Indian Call Center Workers
Dinesh Goel, a partner at outsourcing consultancy ISG India, said Mr. Trump's remarks were "typical political rhetoric during election time." Outsourcing work to India or other locations "is a business need for the U.S. companies and it makes economic sense for them to do so," he said.
The Wall Street Journal
4/25/16

5 Challenges of The Fourth Industrial Revolution
The Fourth Industrial Revolution: Challenges for Enterprises and their Stakeholders — Ankit Jamwal, IndustryWeek
InTouch Manufacturing Services
4/24/16

The Fourth Industrial Revolution: challenges for enterprises and their stakeholders
Of the all the burning issues discussed at the World Economic Forum in Davos, Switzerland, earlier this year, one that got top billing was the promise and peril of the 'Fourth Industrial Revolution.' What does this Fourth Industrial Revolution mean for enterprises and their various stakeholders? What should they do to keep pace with it and create competitive advantage to come out ahead?
IndustryWeek
4/18/16

Outsourcing industry continues to impress in Q1 2016, says ISG
The new data was released by the Information Services Group (ISG) yesterday, in its ISG Outsourcing Index.
Sourcing Focus
4/15/16

Fusing technology into business blueprints
"When it comes to HR technology and service delivery, HR organisations are shifting their focus from cost savings to strategic business alignment, process improvement and employee engagement," says Debora Card, a partner with ISG HR Technology and Delivery Strategies.
HRM Asia
4/13/16

IT Services Industry is Headed for Shakedown Street
Companies are turning more and more to social media, mobile applications and data analytics to transform the way they do business.
Information Management
4/11/16

The outsourcing industry has a new set of usual (and small) suspects
Why are large enterprises working with small IT services providers? In a market flooded with new digital solutions, no one species of provider has the natural advantage anymore.
CIO
4/6/16

Hewlett Packard to sell Mphasis to Blackstone
"Blackstone probably sees an opportunity to expand Mphasis's list of clients in order to spur growth, meanwhile Mphasis will gain the advantage of having access to Blackstone's portfolio companies." — Indian unit of consultancy Information Services Group Inc.'s partner, Dinesh Goel
Markets Morning
4/5/16

Tech creates new challenges for human resources
A best-practice, future-state HR technology strategy should include a systems environment that is highly configurable, creates a positive user experience, provides ongoing innovation, supports a global design, says Information Services Group.
ITWeb
4/4/16

HP Enterprise to sell stake in outsourcing firm
Blackstone "probably sees an opportunity" to expand Mphasis's list of clients to spur growth, while Mphasis will gain the advantage of having access to Blackstone's portfolio companies, said Dinesh Goel, a partner at the Indian unit of consultancy Information Services Group Inc.
MarketWatch
4/4/16

Cloud financials taking hold in public sector, SMBs
Adoption of cloud financials is slower than that of cloud-based human capital management (HCM) systems, according to Scott Furlong, a partner at Information Services Group, a research and advisory firm. The disparity is likely due to the on-premises ERP systems installed at most midsize and large enterprises, Furlong said.
TechTarget
3/31/16

Managing Your Digital Transformation
According to Ankur Bansal at ISG, these pressures lead to a heightened focus on tapping emerging technologies. In his blog post "The Bright Line Test for a Digital Transformation Bid," Bansal offers five tips to CIOs as they navigate the world of digital service providers.
The National Law Review
3/31/16

Indian IT ready for ₹6.76 lakh crore renewal deals
The local IT industry is determined to outsource contracts of more than ₹6.76 lakh crore ($100 billion) from clients, such as Deutsche Bank, UBS, Mitsubishi and Vodafone, all of which are coming up for renewal during 2016-17, according to outsourcing advisory firm ISG. The deal renewals come at a crucial juncture for India.
EET India
3/29/16

Battle for renewal of contracts is back; Indian IT companies eye deals over $100 billion
The research and outsourcing advisory firm ISG stated the renewals are of prime importance for Indian IT companies because big customers like AstraZeneca, Lowe's and JPMorgan Chase are going for insource software projects, making big billion contracts rare.
Business Insider India
3/28/16

TCS, Infosys and other Indian IT cos gear up for deal renewals of over $100 billion
India's information technology industry is gearing up for outsourcing contracts of more than $100 billion that are coming up for renewal during 2016-17 from customers including Deutsche Bank, UBS, Mitsubishi and Vodafone, according to research and outsourcing advisory firm ISG.
The Economic Times
3/28/16

How companies can counter bad H-1B visa program press
As usual, the press for companies that use the H1-B visa program is not good. Here's what your firm can do if you depend on it.
CIO
3/21/16

ISG Buys German Firm Experton
Stamford, CT-based Information Services Group (ISG) has announced the acquisition of Experton Group AG, a subscription-based research, advisory and benchmarking firm based in Munich, Germany.
MrWeb
3/14/16

New CEO, Old Challenges
While Wipro earns 16 per cent of its revenues from this vertical, its peers are less exposed - TCS's exposure, for example, is only 5 per cent of revenues. "Global outsourcing contracts in this sector have not grown at all since 2013, remaining stuck at around $13 billion," says Dinesh Goel, India Head of research and consulting firm ISG.
Business Today
3/13/16

Never Let a Serious Crisis Go to Waste
Even in crisis there is opportunity. Nothing more pertinent can be said about the current state of the global oil exploration and production industry. The crisis at hand is a unique opportunity for transformation.
Oil and Gas Monitor
3/11/16

The Cost of Data Storage and Management: Where is it Headed in 2016?
Dr. Cindy LaChapelle brings over 25 years of expertise in technical strategy, IT outsourcing (infrastructure) and data center performance assessment to ISG's clients as a Principal Consultant. Cindy's in-depth infrastructure review, design and project-management experience includes leading complex organizational assessment and transformation in demanding IT data center environments, and sourcing-strategy development.
The Data Center Journal
3/10/16

How Technology Business Management (TBM) is Remedying the Middle-Market's M&A Blues
Middle market CIOs and CFOs face an uphill challenge in creating value in the midst of an M&A initiative; deals may not meet their expected valuation if cost transparency is not evident, analytics are not in place, and if IT and the business are not aligned.
Middle Market Executive
3/10/16

Data warehousing: moving from a T&M to a Managed Service model
Yadu Singh is an experienced BPO/IT transformation professional at ISG with over 20 years of consulting and management experience. He has a broad range of skills covering strategy, post-merger integration and IT sourcing advisory, including particular expertise in Applications Development and Maintenance outsourcing, Remote Infrastructure Management and ERP/systems integration projects.
Outsource Magazine
3/9/16

Information Services Group Announces Commencement Of Dutch Auction Tender Offer For Up To $12 Million Of Its Common Stock
Information Services Group, Inc. (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, today announced that it will commence on March 10, 2016 a modified "Dutch auction" tender offer to purchase up to $12 million of its common stock, par value of $0.001 per share ("Common Stock") at a price not greater than $4.00 nor less than $3.30 per share. The Company intends to pay for the share repurchases from its existing cash balances and through the revolver on its credit facility.
CNN Money
3/9/16

Information Services Group Announces Fourth-Quarter And Full-Year Financial Results
Information Services Group, Inc. (ISG) (III), a leading technology insights, market intelligence and advisory services company, today announced financial results for the fourth quarter and full year ended December 31, 2015.
Yahoo Finance
3/9/16

Why your transformation initiative will probably fail
Esteban Herrera is a partner with Information Services Group and leads the company's Energy, Life Sciences and Healthcare practice. A recognized advisor, speaker and author, he guides organizations on issues of business process and IT outsourcing on- and offshore.
CIO
3/8/16

The business processes behind services management
The task list for a full SIAM service developed by third parties — notably KPMG and ISG — is based on the ability to provide clear and concise interfaces between the service providers, users of ICT services and the contracting organisation.
ComputerWeekly
3/3/16

How Do You Know IT Costs Too Much?
Steven Hall is a partner, emerging technologies at Information Services Group (ISG), a technology insights, market intelligence, and advisory services company.
CFO
2/29/16

How long can this go on?
The report is based on an ISG document that suggests outsourcing contracts by number hit an all time high last year but the total value was down eight percent. The average duration of a contract has shrunk to 3.5 years.
Professional Outsourcing Resources
2/29/16

What problems are digital solutions solving?
Going digital for digital's sake doesn't always deliver the kinds of benefits enterprises need. First, define the business problem, then tell me how technology can solve it.
CIO
2/26/16

How long can IT outsourcing deliver more for less?
"Digital helps fuel a fire that was already burning very well," says ISG partner John Keppel. "Digital impacts across industries are fundamentally changing the way business is done—not just with implications on IT but on entire business processes. It even impacts places where businesses interact with their customers, deliver their product and services and potentially even drive growth and profits. In times of radical change or disruption, speed of response is everything. So flexibility is key, and shorter deals provide this flexibility."
CIO
2/26/16

RPO World Keeps on Turning
"With the job market so tight, many companies are looking for ways to get a leg up on identifying talent and creating a differentiated candidate experience," said Stacey Cadigan, director at Information Services Group, or ISG, a technology research, advisory and services firm in Stamford, Connecticut.
Workforce
2/19/16

ISG Debuts Business IT Trend Analysis Service
US-based insights and advisory firm Information Services Group (ISG) has launched a new service that offers fact-based perspectives on trends and operational shifts impacting the business IT landscape.
MRWeb
2/18/16

How to Overcome Being a Small Fish in the Big Pond of Outsourcing
"It's a cost of sales issue," said Esteban Herrera, partner at ISG. "Sales are extremely expensive in this business, and the return has to be large."
Nearshore Americas
2/17/16

ISG Launches New Subscription Research and Advisory Service Focused on Business IT
ISG Insights™ is built on the deep and broad research foundation of recently acquired Saugatuck Technology and its ongoing subscription research capabilities, along with ISG's extensive experience and in-depth, in-the-market insights into all aspects of information technology and business process sourcing.
Bank Systems & Technology
2/17/16

How the IoT and BYOD Increase Business Agility
Owen Wheatley, an ISG director, shared his thoughts on how BYOD has impacted how people work, how organizations benefit from its use and how it can increase business agility.
CIO Insight
2/11/16

How to be a butterfly, not a caterpillar: thoughts on service management metamorphosis
This metamorphosis is a powerful metaphor for the continuous cycles of transformation which will be required to allow service management to respond to changing customer demands and continue to make a positive and long-lasting impact on businesses in the future.
Outsource Magazine
2/11/16

Bring-Your-Own Quandary
Given the benefits to both employees and employers, there should be stratospheric adoption of BYOD across all industries—but this isn't the case.
CIO Insight
2/3/16

ISG Outsourcing Index(R): Asia Pacific Slumps vs. Strong Prior Year
The Asia Pacific outsourcing market, ever volatile because of its relatively small size, had a rocky 2015, with annual contract value down sharply against an especially strong prior year, according to the latest data from Information Services Group (ISG) (III), a leading technology insights, market intelligence and advisory services company.
New Indian Express
2/3/16

Information Services Group To Announce Fourth Quarter And Full Year 2015 Financial Results
Information Services Group, Inc. (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, confirmed today that it will release its fourth quarter and full year 2015 financial results on Wednesday, March 9, 2016 at approximately 4:30 p.m. Eastern Time.
Yahoo Finance
2/2/16

ISG Wins Apptio's 'Partner of the Year' Award
Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, announced today it has been named 'Partner of the Year' by Apptio, a leading provider of cloud-based Technology Business Management (TBM) software.
CNN Money
2/1/16

Good times, bad times
According to market watcher ISG, the total value of UK commercial outsourcing deals worth $5m or more slumped by 19 per cent last year, mirroring a decline in the wider global market.
CRN
1/28/16

Accenture, Capgemini register healthy top-line growth; struggle with margins due to higher taxes
"Accenture has been traditionally focused on India from a consulting perspective but over the last few years, they have upped the ante on winning outsourcing deals here," said Dinesh Goel, India head at ISG. "Capgemini's business from India remains relatively small though they've scaled up quickly."
The Economic Times
1/28/16

Growing cyber agenda behind maturing outsourcing market in the Middle East, says expert
According to the latest outsourcing index published by the Information Services Group (ISG), the cost of outsourcing and the length of outsourcing contracts are generally falling globally as a result of the move towards greater use of cloud services, digital technology and automation.
Out-Law.com
1/27/16

What the (President) Fox has to say: Take a closer look at Mexico
Former president of Mexico Vicente Fox has a unique perspective on how politics and commerce play a part in the US-Mexico relationship and how that relationship affects the business services industry. In the second half of our conversation, I asked him what he thinks about the current state of things.
CIO
1/26/16

10 ways to deliver strategic HR
This need to become more strategic is highlighted in a survey by Information Services Group and the HRO Today Service and Technology Association, in which 32% of respondents cited strategic alignment with the business as the leading area of improvement for 2016—more so than talent acquisition and retention or delivering on cost reduction targets.
HR.BLR.com
1/21/16

Warning signs it's time to switch cloud service providers
"Similar red flags include poor delivery on service-level agreements (SLAs), poor application performance stemming from multi-tenant environments and difficulty tracking operational metrics," said Chris Leiner, director at Information Services Group, an advisory firm in Stamford, Conn.
SearchCloudComputing
1/20/16

Cloud hits global outsourcing contract values
That's according to data released by Information Services Group, the technology insights, market intelligence and advisory services company.
ChannelBiz
1/19/16

UK IT and business process outsourcing plummeted in 2015, show ISG figures
John Keppel, partner and president of ISG, said more enterprises were outsourcing than ever before, and paying less. "They're buying flexibility with cost variability, utilising smaller deals more than ever as they revamp their processes around cloud, digitalisation and automation," said Keppel.
ComputerWeekly
1/19/16

UK outsourcing market hits six-year low
The trend witnessed in 2015 towards bitesize deals is not necessarily a bad thing for the market, ISG president John Keppel said.
CRN
1/19/16

Outsourcing spend declining for 2016, says research
John Keppel, partner and president of ISG, said unlike the American market, the likes of cloud infrastructure suppliers such as AWS have yet to win any big deals. "In 2016 we will start to see a much more significant uptake in Europe," he said.
The Register
1/19/16

What Does the (President) Fox Say? Take a Closer Look at Mexico
What is happening in Mexico and Latin America to grow the business services industry? Hear what Former President of Mexico Vicente Fox has to say.
CIO
1/18/16

Global outsourcing industry finishes 2015 with a bang, says ISG
The Information Services Group (ISG) has published this past week the Outsourcing Index for Q4 of 2015 - a quarterly review of the latest sourcing industry data and trends.
Sourcing Focus
1/18/16

India's Infosys Raises Revenue Forecast After Rise in Profit
"The latest quarter revealed "stellar numbers from Infosys," which show the company is "positioned for a turnaround," said Dinesh Goel, a partner at outsourcing consultancy ISG India. Mr. Goel said he is more optimistic about Infosys than he has been for several years, with the company especially making progress in its digital services.
The Wall Street Journal
1/14/16

Tata Consultancy Services Oct-Dec Profit Rises 14.2%
"Considering the seasonally weak quarter and an unusual halt in work due to Chennai floods, TCS has overall reported a reasonably good set of numbers," said Dinesh Goel, a partner at outsourcing consultancy ISG India. "Digital revenue has grown quite well," he added.
The Wall Street Journal
1/12/16

Tech Mahindra still eyeing options to boost its engineering services
"They could bring together the IT and the engineering for smart cars. There is also a broader transportation play because Pininfairna has also designed high-speed trains and aeroplanes," Dinesh Goel, partner and India head at outsourcing advisory company ISG, told ET.
Economic Times
1/6/16

Why agencies don't know what they spend on IT
On the industry side, executives from Apptio, Cask, Cisco, Deloitte, Capgemini Government Solutions, First American, HP, Information Services Group, Tanium and a number of other IT firms are taking part.
FCW
1/5/16