U.K. Enterprises Look to Transform Application Development Through Automation and Agile Methods

Company Release - 1/6/2020 5:00 AM ET

ISG Provider Lens™ report finds U.K. companies also interested in low-code development techniques

LONDON, Jan. 6, 2020 /PRNewswire/ -- Enterprises in the U.K. are seeking next-generation application development and maintenance providers to help them integrate machine learning and agile methods into their development processes, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2019-2020 ISG Provider LensNext-Gen Application Development & Maintenance (ADM) Services Report for the U.K. finds ADM providers serving this market increasingly using machine learning and other automation to identify and predict incidents in application service management. ADM providers are pushing the benefits to their enterprise clients by optimizing costs and focusing on continuous quality improvements.

Artificial intelligence and machine learning algorithms are generating cognitive and predictive analytics insights for U.K. enterprises, including automated business modeling and business process migration, the report says.

U.K. enterprises are also interested in agile development processes, but service providers must show differentiated capabilities to attract attention in the market, the report says. Many service providers are scaling their agile practices to drive organization-wide agile transformation for their clients.

"Application outsourcing has evolved from a waterfall-based traditional development approach into one using disruptive, agile-based operating models, making the core development model a direct competitive advantage for many enterprises," said Barry Matthews, partner and head of ISG U.K.  "Enterprise client requirements are currently led by mobile and other emerging technologies which, in turn, are fueling the transformation of the application services landscape."

The report also sees a growing interest in low-code development among enterprise clients in the U.K. While low-code development is still new to the market, clients are interested in this technique because it enables faster prototyping and rapid deployment. Many service providers are partnering with or acquiring niche low-code vendors to enhance their agile development capabilities.

In the area of continuous testing, service providers are offering U.K. clients test automation services in various quality assurance tasks, the report says. Enterprises are seeking service providers that can provide end-to-end continuous testing as a service, and many service providers are investing in AI and machine learning technologies to enhance their continuous testing services.

The report also sees growth in the DevOps services market, with U.K. enterprises interested in benefits such as enhanced communication and increased collaboration within teams. Many clients and service providers are also focused on using AI and machine learning with DevOps as a way to collect more data on how people interact with applications, the report says.

The 2019-2020 ISG Provider LensNext-Gen Application Development & Maintenance (ADM) Services Report for the U.K. evaluates the capabilities of 36 providers across four quadrants: Next-Gen ADM, Agile Development, Continuous Testing and DevOps Consulting.

The report names Capgemini, HCL, Infosys and TCS as leaders in all four quadrants, and Cognizant as a leader in three. DXC Technology and IBM are named leaders in two quadrants, and Accenture, Mindtree and Wipro are named leaders in one.

A customized version of the report is available from Capgemini.

The 2019-2020 ISG Provider LensNext-Gen Application Development & Maintenance (ADM) Services Report for the U.K. is available to ISG Insights™ subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., the Nordics and Brazil, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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