Facebook, Igloo Named Leaders in Enterprise Social Collaboration by ISG

ISG Provider Lens™ report finds enterprises across the globe embracing social business collaboration tools

Company Release - 10/2/2019 10:45 AM ET

STAMFORD, Conn., Oct. 2, 2019 /PRNewswire/ -- Facebook was named a global leader in enterprise social business collaboration solutions in a recent report published by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2019 ISG Provider Lens™ Social Business Collaboration – Services & Solutions Global Report noted that "Workplace by Facebook has gained significant traction since its initial launch almost three years ago. The familiarity and popularity of the Facebook user interface makes Workplace deployments faster and require little or no training."

"Great organizations focus on their people, not technology," said Karandeep Anand, vice president at Workplace by Facebook. "That's why at Workplace by Facebook, we've been committed to developing a collaboration tool which promotes openness, feedback and diversity in the enterprise to engage employees and drive cultural change."

Being named a leader in the ISG global report "is further evidence that our people-first mission is right, and something we're incredibly proud of," Anand added. "From the frontline to the HQ, our next-generation technology is transforming communication and collaboration inside organizations of all shapes and industries."

Igloo Software also was named a leader in the Enterprise Social Collaboration Solutions quadrant for its "modern outlook toward the traditional intranet," the report noted. A customized version of the report is available on Igloo's website.

Other leaders in ISG's Enterprise Social Collaboration Solutions quadrant were Microsoft and Slack.

The 2019 ISG Provider Lens Social Business Collaboration study will be the last standalone report in this space to be published by ISG. The firm announced it will be covering Enterprise Social Collaboration services as part of its ISG Provider Lens Digital Workplace of the Future Report beginning in 2020.

"Enterprise social collaboration increasingly is being seen as an integral part of digital workplace strategy, which includes solutions used for content-centric and team-centric collaboration," said Mrinal Rai, principle analyst at ISG and the author of both reports. "Various digital workplace solution vendors and managed service providers are developing capabilities and offerings to support enterprise social collaboration solutions, so it makes more sense to have the vendor comparison in this space as part of the ISG Provider Lens Digital Workplace report."

The 2019 ISG Provider Lens Social Business Collaboration Global Report found that enterprises worldwide are embracing social business collaboration technologies and tools to improve the digital dexterity of employees and customers.

Enterprises are looking for social collaboration vendors to modernize their intranets, and to provide artificial intelligence-powered instant messaging and chat services, to enable better collaboration on file and content systems and to offer modern virtual meeting capabilities, the report said.

The 2019 ISG Provider Lens Social Business Collaboration Global Report evaluated the capabilities of 39 providers across three quadrants: Enterprise Social Collaboration Solutions; Social Media Management Solutions, and Social Media Management - Consulting and Integration.

In addition to Facebook and Igloo, the report named Accenture, Cognizant, Hootsuite, Khoros, Microsoft, Slack, Sprinklr, Sutherland, Tech Mahindra and Zoho Social as leaders in one quadrant each.

The 2019 ISG Provider Lens Social Business Collaboration Global Report is available to ISG Insights™ subscribers or for immediate, one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., the Nordics and Brazil, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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SOURCE Information Services Group, Inc.