Press Release

U.S. Companies Seek Providers to Help Manage Enterprise Use of Salesforce

ISG Provider Lens™ report sees demand in the U.S. for vendors to help companies deploy and consolidate their Salesforce installations

Company Release - 4/18/2019 9:00 AM ET

STAMFORD, Conn., April 18, 2019 /PRNewswire/ -- U.S. enterprises using Salesforce CRM tools are looking for vendors to help them keep up with continuous product rollouts and to consolidate their disparate installations across the company, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The ISG Provider Lens2019 Salesforce Ecosystem Report for the U.S. finds enterprises seeking Salesforce implementation vendors to help them consolidate Salesforce Sales Cloud and Service Cloud installations that have been deployed across the company over several years.

Many Salesforce customers see partnerships with experienced implementation partners as an essential part of their Salesforce deployments, said Esteban Herrera, partner and global leader of ISG Research. In addition to consolidation, vendors "can help enterprises complete rapid implementations that can start with limited functional scope and then be enhanced over time," he said.

U.S. enterprises often have functional requirements that lead to multi-cloud implementations of Salesforce tools, the report noted. To be successful, vendors must be able to support several Salesforce products, including the most mature, Sales Cloud and Service Cloud.

Many enterprises also have complex systems into which Salesforce needs to be integrated, the report added. Implementation vendors need to have a well-developed model that considers enterprises' specific requirements, the report said. Many vendors offer a modified agile methodology that includes elements of a phased deployment and project scoping model.

Salesforce implementation vendors generally break down into two basic types, the report said. One group of providers has a strong focus on system integration and offers capabilities on technologies in addition to Salesforce. The second group focuses mainly on Salesforce core functionalities, and often offers an agile approach to implementation. This second group is often composed of smaller but highly specialized vendors that are focused on Salesforce products.

The ISG Provider Lens 2019 Salesforce Ecosystem Report for the U.S. evaluates the capabilities of 23 providers that offer Salesforce Sales Cloud and Service Cloud support. Accenture, Appirio, Bluewolf, Capgemini, Cognizant, Deloitte, Infosys, Magnet360, NTT DATA and PwC are named as leaders.

In addition, the report evaluates apps published through the Salesforce AppExchange Store, recommending 20 apps for cross-industry use, 10 apps for healthcare organizations and 10 apps for manufacturing companies.

Versions of the report are available from Birlasoft, Magnet360/Mindtree and Persistent.

The ISG Provider Lens Salesforce Ecosystem Report for the U.S. is available to ISG Insights™ subscribers or for immediate, one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit

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SOURCE Information Services Group, Inc.