Press Release

Pan American Enterprises Embrace Data Center Outsourcing

ISG Provider Lens™ report finds enterprise clients looking to improve security and reduce costs through managed data center services

Company Release - 3/4/2019 12:41 PM ET

STAMFORD, Conn., March 4, 2019 /PRNewswire/ -- Enterprises across the Americas are embracing data center outsourcing as they look for ways to improve security and availability while reducing costs, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The ISG Provider LensInfrastructure & Data Center/Private Cloud Report for Pan America finds the development of colocation facilities, the affordability of software-defined data centers and other factors have made the outsourced data center market more price competitive. In some cases, however, enterprise clients don't fully understand how to leverage and use the cloud, so they search for service providers that offer transparency and hassle-free infrastructure.

The data center managed services market is moving toward a model based on industrialized service delivery and consumption-based pricing, said Rajib Datta, partner, ISG Americas. "Industrialized services drive cost and efficiency improvements through a set of repeatable and scalable processes that can be applied across many types of clients," he added.

The service automation and industrialization available from large data center managed service providers gives clients across the Americas access to state-of-the-art technologies and scale that are difficult, if not impossible, for local service providers to deliver, the report said.

Many service providers are moving toward software-defined data centers, the report added, and clients planning new data centers or improvements should not hesitate to consider a software-defined data center.

In addition, many service providers are offering hybrid infrastructure options as enterprise clients taking an application-centric view to infrastructure operations are often distributing their application portfolios across traditional environments, on-premises private clouds, hosted private clouds, colocation facilities and public clouds.

The report also sees a trend toward self-service managed hosting options with shorter contract terms.

The ISG Provider LensInfrastructure & Data Center/Private Cloud Report for Pan America evaluates the capabilities of 21 providers in 17 countries across two quadrants: Managed Services and Transformation and Managed Hosting.

The report names IBM as a leader in both quadrants, and Accenture, Capgemini, DXC Technology, HCL, TCS, Tech Mahindra and Wipro as leaders in the Managed Services and Transformation quadrant. The report names CenturyLink and TIVIT as leaders in the Managed Hosting quadrant.

A customized version of the report is available from Tech Mahindra.

The ISG Provider LensInfrastructure & Data Center/Private Cloud Report for Pan America is available to ISG Insights™ subscribers or for immediate, one-time purchase on this webpage.

About ISG Provider Lens™ Quadrant Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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SOURCE Information Services Group, Inc.