Press Release

ISG Index™: Global Outsourcing Continues to Accelerate, up 31% in Second Quarter

Company Release - 7/11/2018 10:00 AM ET

Combined global ACV surges to record $12.4 billion

Traditional sourcing up 19%, to $7 billion; As-a-Service up 51%, to record $5.4 billion

All three regions post strong, double-digit growth

STAMFORD, Conn., July 11, 2018 /PRNewswire/ -- Global demand for technology and business services continues to accelerate, with as-a-service contract value climbing to another record high in the second quarter and traditional sourcing value reaching $7 billion for only the fifth time in history, according to the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

Data from the ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of $5 million or more, show second-quarter ACV for the combined global market (including both as-a-service and traditional sourcing) surged 31 percent, to a record $12.4 billion. That figure includes traditional sourcing ACV of $7 billion, up 19 percent, and record as-a-service ACV of $5.4 billion, up 51 percent and nearly double that of two years ago. It was the first time as-a-service ACV surpassed $5 billion in a quarter.

The continuing surge in as-a-service value was fueled this quarter by a 58 percent increase in Infrastructure-as-a-Service (IaaS), to $3.9 billion, and a 35 percent increase in Software-as-a-Service, to $1.5 billion, as enterprises continue to move more workloads to the cloud.

"Global demand for outsourced IT and business services continues to expand, helped by robust economic trends and an unrelenting enterprise focus on all things digital," said Steve Hall, partner and president of ISG. "There were some initial concerns the as-a-service revolution would eat away at the market for traditional sourcing services, but that hasn't been the case. The combined global market is actually getting bigger, with steady quarter-over-quarter ACV growth during the last year bringing us to this new high-water mark. We're in a very strong, sustained market right now."

For the first half, global combined ACV reached an all-time high of $23.6 billion, up 17 percent over the same period last year. Growth was paced by record as-a-service ACV of $10.1 billion, up 39 percent. Traditional sourcing ACV was up 5 percent, to $13.5 billon, on record volume of 946 contracts. Most (61 percent) were smaller contracts – in the $5 million to $10 million range – up 17 percent over the prior-year period.

In the first half, financial services remained the largest global market for combined sourcing services, with ACV of $5.5 billion (up 28 percent), followed by business services, with ACV of $3.8 billion (up 30 percent), and manufacturing, with ACV of $3.1 billion (down 7.5 percent). The fastest-growing sector was healthcare and pharma, which saw its ACV climb 58.3 percent, to $2.5 billion. Retail was the second-fastest-growing sector, with ACV of $1.6 billion, up 57.9 percent.


The Americas, the world's largest combined sourcing market, generated combined ACV of $5.9 billion in the second quarter, up 33 percent. Traditional sourcing, at $3.1 billion, was up 25 percent, continuing a record string of four straight quarters above the $3 billion mark. Growth was fueled by applications outsourcing and industry-specific business process outsourcing. Meanwhile, records abound in the as-a-service space. As-a-service sourcing reached a record $2.8 billion, up 44 percent, and its share of combined-market ACV climbed to 48 percent, a new high. The two components of as-a-service – IaaS ($1.87 billion, up 50 percent) and SaaS ($951 million, up 32 percent) – both established new quarterly highs.

Europe, Middle East and Africa (EMEA)

The EMEA market rebounded from a soft first quarter to post combined second-quarter ACV of $4.6 billion, up 23 percent over the prior year. Traditional sourcing, which continues to represent the lion's share of the overall market, advanced 11 percent, to $3.1 billion, showing strength in the UK, the Nordics and Southern Europe. It was the first time traditional sourcing ACV topped the $3 billion level in the last 18 months. Although as-a-service represented only a third of the region's combined sourcing market, it was its fastest-growing segment, up 56 percent, to $1.5 billion, with both the IaaS and SaaS portions reaching record highs and contributing equally to the growth.

Asia Pacific

Asia Pacific's combined ACV rose 44 percent, to $1.9 billion, the best such total since ISG introduced this metric in 2016. The as-a-service market broke through the $1 billion level for the first time, with ACV of $1.1 billion, up 65 percent, the fastest growth of any region. Traditional sourcing, meanwhile, turned in its best quarter in four years, with ACV of $865 million, up 25 percent. Growth was paced by the banking, financial services and insurance sector and the transportation industry, application maintenance and design (ADM) services, and the Australia/New Zealand and North Asia markets.


"The growth of public cloud is accelerating; we now expect growth to exceed 45 percent for the full year, contributing to the 30 percent growth we are forecasting for IaaS overall," said Hall. "We are also increasing our growth forecast for SaaS to 16 percent, up slightly from the 15 percent we forecast in April. We're also more bullish on traditional sourcing, raising our growth forecast for the year to 4.4 percent, up from 2 percent in April."

About the ISG Index™

Now in its 63rd consecutive quarter, the ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, providers, analysts and the media. For more than 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. In 2016, the ISG Index™ was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index™ presentations.

The 2Q 2018 ISG Index™ was presented during a conference call and webcast for media and analysts today. To listen to an audio replay of the call and view presentation slides, please visit

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit

Cision View original content with multimedia:

SOURCE Information Services Group, Inc.