Press Release

ISG Report Evaluates FAO Providers Based on Buyer Needs

Groundbreaking ISG Provider Lens™ research assesses providers by buyer archetypes

Company Release - 3/31/2017 11:00 AM ET

STAMFORD, Conn., March 31, 2017 /PRNewswire/ -- Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm, today published the second in a series of groundbreaking research reports that assesses the capabilities of specific service providers based on a unique set of enterprise buyer archetypes.

The latest report in the ISG Provider Lens™ series focuses on Finance and Accounting Outsourcing (FAO) services. It follows the first report, published late last year, on Application Development and Maintenance (ADM) services. Future reports will examine provider capabilities in other service areas, including Digital Workplace services, Cloud services, Contact Center services, Data Center and Infrastructure services, and SIAM and Governance services.

"This unique, first-of-its-kind research stands out in a market full of service provider assessments and rankings," said Bill McNee, president of ISG Insights™, the firm's research division that analyzes the future of business computing. "ISG helps more enterprise clients identify their requirements and make service provider selections than anyone else. The ISG Provider Lens™ reports leverage ISG's rich store of experience and data to make this a very buyer-centric market assessment."

McNee said the report also provides valuable insights to service providers. "ISG knows the buyer market better than any other third-party advisory firm, and this report utilizes our intimate knowledge of those buyers to provide actionable data and insights for service providers."

The ISG Provider Lens™ report series identifies a set of service providers that have demonstrated the ability to forge successful relationships with their clients based on business outcomes that match the requirements of defined buyer archetypes. 

In the latest report, 15 individual FAO service providers are assessed on their ability to deliver successful business outcomes by four buyer archetypes, each of which is defined by a unique set of business and technological needs and challenges. The four FAO buyer archetypes are:

  1. Traditional Archetype – These clients have a basic Finance and Accounting Outsourcing process requirement, and are trying to drive significant cost savings via transformation and emerging technologies.

  2. Vertically Focused Archetype – These clients have a complicated process structure, and they mostly operate under highly regulated industry standards. Their goal is to achieve a competitive edge and improve business efficiency by leveraging disruptive technologies in aligning the process solution with industry dynamics.

  3. Automation & Transformation Oriented Archetype – These clients once pursued traditional outsourcing, but are now embracing innovation and optimized processing through digital transformation and automation.

  4. Integrated Solution Archetype – These buyers are second- and third-generation outsourcers looking for consolidation through an integrated platform solution. They want to achieve business process standardization through a common interacting platform to optimize business and increase revenue with a 360-degree, analytical view.

"Service providers will find this report extremely helpful in assessing their win/loss performance, and determining their future product development and go-to-market strategies," said Jan Erik Aase, ISG Insights™ research director. "Today's FAO buyers, rather than being only transaction-centric, represent a higher level of maturity and increased expectations. The market is being disrupted with digital and automation solutions that are now table stakes to most CFOs. Each of them has unique challenges and requirements that differ from the traditional paper-based, manual transactions of the past."

Enterprise buyers looking for a fresh perspective on the service provider landscape also will benefit from ISG Provider Lens™ research reports. "These reports will feature not only the usual suspects, but also many niche and Tier-2 providers that typically don't show up in these types of reports," said Aase. "We want to identify services providers based on capability – not just size, revenue and breadth. We think this will change the dynamics of the global marketplace for services."

The ISG Provider Lens™ FAO Services Report assesses both large and mid-sized firms such as Arvato, Conduent (formerly Xerox Business Services), Genpact, Infosys, Sutherland, TCS and WNS.

An executive summary of the ISG Provider Lens™ FAO Services report is available on this webpage. For a complete version of the report, please contact ISG. A customized version of the FAO Services report can also be viewed here.

About ISG

ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit

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SOURCE Information Services Group, Inc.